Job Abstract

*We are open to supporting 100% remote work anywhere within the U.S.*

As a Senior ServiceNow Custom Apps Developer, you play a pivotal role in successfully leading the design and deployment of ServiceNow solutions for our clients. In this role, you will lead the design, configuration, customization, and implementation of ServiceNow applications to meet specific business requirements. Your technical expertise and leadership, attention to detail, and commitment to excellence will contribute significantly to the success of our projects and the satisfaction of our clients.

Based on your experiences and interests, we may ask you as a technology professional to support growth-related activities, including (but not limited to) RFI, RFP, prototypes, and oral presentations. Team members are also expected to uphold and maintain appropriate certifications necessary for their practice expertise. 

Your responsibilities include:

• Solution Discovery & Design: Work closely with Solutions Architects and Business Analysts to understand and document the business outcomes and functional requirements and lead the design of complex, effective ServiceNow solutions that align with those needs.

• Technical Implementation: Collaborate with cross-functional teams and lead the implementation of ServiceNow solutions that align with the designed requirements and ensure solutions meet industry best practices. Develop and maintain advanced scripts, business rules, and client scripts.

• Data Migration: Support data migration design and activities from legacy systems to ServiceNow, ensuring data accuracy and consistency during the transition. Validate that data is migrated to the most beneficial ServiceNow data structures, leveraging out-of-the-box data schemas before designing custom tables and fields.

• Integration Management: Assist architects in the design and integration of ServiceNow with other systems and applications to create seamless end-to-end processes.

• System Optimization: Collaborate with solutions architects to analyze platform performance, design optimization strategies, and implement performance and security improvement configurations, contributing to the overall stability, efficiency, and security of ServiceNow solutions.

• Technical Documentation: Validate the completeness of the team’s documentation of configurations, customizations, data schemas, and other technical decisions.

• Testing and Quality Assurance: Conduct thorough testing of ServiceNow configurations to validate functionality, data integrity, and user experience. Address any issues and perform necessary adjustments to ensure the solution meets the desired outcomes.

• User Training: Support end-user training to ensure a smooth adoption of the implemented solution.

• Change Management: Support change management efforts by assisting senior developers, architects, and users during the transition period, addressing inquiries, and resolving issues promptly.

• Incident and Problem Resolution: Troubleshoot and resolve technical issues related to ServiceNow implementations. Collaborate with support teams to provide timely resolution to incidents and problems.

• Best Practices: Contribute to the development of ICF’s best practices and standards. Adhere to security and implementation best practices and ensure that implemented solutions meet relevant compliance requirements.

• Continuous Learning: Stay updated on the latest ServiceNow features, enhancements, and best practices to enhance the quality of implementations and maintain expertise in the platform. Continue certification and training process to meet Practice standards and growth areas and contribute to the continued success of the team.

• Mentorship: Provide technical guidance to Associate ServiceNow Developers and ServiceNow Developers. Support the growth of other Practice members to meet the needs of their role, the business, and future growth opportunities. Share solutions and lessons learned with the Practice.

• Collaboration and Communication: Work closely with project managers, other implementation specialists, and stakeholders to ensure seamless project coordination and effective, regular communication, including risks, issues, successes, and overall project status.

• Corporate Growth: Support the development of client roadmaps and solution demonstrations to identify and foster new opportunities for ICF services and ServiceNow license sales. Although not required, it is encouraged to support proposals (“bids”) for new opportunities, including oral presentations and written technical proposals.

Required Experiences and Certifications

• 5 or more years of experience implementing ServiceNow solutions.

• ServiceNow Certified System Administrator

• US Citizenship is required (required by the federal government for this position).

• Must be able to obtain a DHS Public Trust clearance.

• MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply.

The ideal candidate will also have these preferred skills:

• Hands-on experience (>480 hours each) configuring or building 10 or more ServiceNow applications.

• Current DHS Public Trust

• Any of the below ServiceNow mainline certifications:

• Certified System Administrator

• Certified Application Developer

• Certified Implementation Specialist – Application Portfolio Management

• Certified Implementation Specialist – Human Resources

• Certified Implementation Specialist – Customer Service Management

• 5 or more of the below micro-certifications:

• Micro-Certification - Flow Designer

• Micro-Certification - Integration Hub

• Micro-Certification - Agile and Test Management Implementation

• Micro-Certification - Service Portal

• Micro-Certification - Automated Test Framework

• Micro-Certification - Predictive Intelligence

• Micro-Certification - Performance Analytics

• Micro-Certification - Virtual Agent

• Micro-Certification - Configure the CMDB

• Micro-Certification - CMDB Health

• In-depth knowledge of ServiceNow platform capabilities, modules, and best practices

• Vast experience in ServiceNow development and architecture

• Familiarity with ITIL processes and service management principles

• Strong technical skills, including scripting, workflow configuration, and business rule development.

• Ability to independently design and lead complex user interfaces, integrations and workflows

• Proficiency in scripting languages (JavaScript, GlideScript) and other relevant languages

• Detail-oriented tendencies with excellent listening, problem-solving, and analytical skills and the ability to innovate solutions

• Experience troubleshooting and resolving technical issues

• The ability to work effectively in a team-oriented, collaborative environment

• Excellent communication and interpersonal skills, with the ability to interact with clients and internal teams professionally

• Understanding of performance optimization techniques

• Strong leadership and team management skills

• Excellent communication, presentation, and stakeholder management skills

• In-depth understanding of ServiceNow best practices and industry trends

• Conflict resolution skills to mitigate risks, resolve issues, and ensure timely and accurate delivery

• In-depth knowledge of ServiceNow platform capabilities, modules, and best practices

• Familiarity with ITIL processes and IT Service Management (ITSM) principles

• In-depth knowledge of scripting languages, including JavaScript and GlideScript

• Strong technical skills, including workflow configuration, and business rule development

• Expertise in designing and implementing complex workflows

• The ability to independently create and manage integrations with external systems

• Strong problem-solving skills and ability to innovate solutions

• Detail-oriented tendencies with excellent problem-solving and analytical abilities

• The ability to work effectively in a team-oriented, collaborative environment

• Excellent communication and leadership abilities

• Strong knowledge of agile

• #DMX24

• #SENW22

• #Indeed

• #Li-CC1

• #SWICE23

Working at ICF

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email icfcareercenter@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Read more about workplace discrimination rights, the Pay Transparency Statement, or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position is: