Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors. Make outgoing calls- callback management, A/ Rs and miscellaneous calls as assigned. Provide a high level of customer service by assisting customers and assessing their rental needs primarily over the phone. Provide directions and general assistance. Notify Management of any known custome... more details
Overview
Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo Rent A Car brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company. Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.
Enterprise has an exciting opportunity for a Full-Time Temporary Administrative Representative (90 Days). The Administrative Representative provides support for administrative tasks required in the respective city and/or region office. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.
Pay is $17.00 / hr.
This positions is located at 23430 Autopilot Dr, Dulles, VA 20166.
Schedule is Monday-Friday 10am-6pm.
Responsibilities
Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
Make outgoing calls- callback management, A/Rs and miscellaneous calls as assigned
Provide a high level of customer service by assisting customers and assessing their rental needs primarily over the phone
Provide directions and general assistance
Notify Management of any known customer problems
Notify Management of any known vehicle problems and any required vehicle maintenance
Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
Perform miscellaneous and backup job-related duties as assigned
Manage lost and found process
Reconcile supplemental item inventory
Responsible for office supply management
Equal Opportunity Employer/Disability/Veterans
Qualifications
Must be at least 18 years old
Some college preferred
Must have a minimum of 6 months of administrative or customer service experience in the last 6 years
Must have a valid US drivers license for a minimum of 1 year
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Must have satisfactory background check inclusive of driving (no more than 2 moving violations and/or at fault accidents in the past 3 years, and no DUI or DWI on driving record in the last 3 years) employment reference, and social security.
We will consider qualified applicants with criminal histories as required by, and consistent with, applicable law.
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