As the Services Experience Manager you’ll be responsible for the operations and customer experience related to Geek Squad services for both electronic devices (computer and mobile phone repair) and Auto. Tech (car installations). You’ll support between one and seven stores in a micro-market and serve as the link between services and omnichannel. You’ll drive localized strategies at your home location and delegate peers and direct reports at other locations. You’ll serve as a subject matter exper... more details
As the Services Experience Manager you’ll be responsible for the operations and customer experience related to Geek Squad services for both electronic devices (computer and mobile phone repair) and AutoTech (car installations). You’ll support between one and seven stores in a micro-market and serve as the link between services and omnichannel. You’ll drive localized strategies at your home location and delegate peers and direct reports at other locations. You’ll serve as a subject matter expert in the store services portfolio to identify opportunities, implement plans and drive priorities that provide best-in-class employee and customer experiences.
What you’ll do
Partner with other micro-market and marketplace leaders to drive your services strategy and provide insights
Provide work direction, ongoing training, career development and performance management to your Geek Squat Agents and supervisors
Complete services leadership duties in-store and across the micro-market to ensure employees are deployed to maximize efficiency
Analyze reporting and performance indicators, including customer satisfaction, turn time, productivity and revenue metrics to identify gaps and lead the team to improve results
Recruit, hire and onboard a diverse agent workforce
Perform in-store leadership duties as needed, including opening, closing, cash management and manager on duty tasks
Basic qualifications
2 years of management/supervisory experience OR 2 years of military leadership experience including coaching, training, recognition and performance evaluation
2 years of experience in sales, customer service or consumer electronics repair
1 year of experience analyzing P&L or financial statements
Preferred qualifications
Inventory control, technology repair, and/or distribution experience
Multi-unit retail experience
What’s in it for you
We’re committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.
Our benefits include:
Competitive pay
Generous employee discount
Financial savings and retirement resources
Support for your physical and mental well-being
About us
As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™
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