Drives a positive customer experience by building relationships and providing solutions to their needs. Establishes the cabling infrastructure in both retrofit and new construction work environments. Programs basic automation and control systems. Collaborates with Best Buy sales teams, Custom Installation Managers, Engineers, Programmers, General Contractors, and subcontractors. Oversees all aspects of customer deliveries, setups, tutoring sessions, and troubleshooting. Basic Qualifications 1 ye... more details
The Custom Home Lead Installer is responsible for the delivery, installation, configuration, and programming of advanced audio systems in residential and commercial spaces. They need to meet the custom installation standards in device mounting, cable management, power management, and functionality of audio products. This role must have a solid understanding of general electrical and construction principles. They also must be able to follow current National Electrical Code and Uniform Building Code standards as well as any Code or applicable laws mandated by the authorizing jurisdiction.
At Best Buy, we create work environments where every employee feels like they truly belong and contribute to our shared purpose. We are one of the best companies for our customers and employees because we fully embrace people from all backgrounds and identities. Our customer base is diverse, and we are committed to ensuring that our workforce is reflective of the communities we serve.
We are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.
Key Responsibilities
Drives a positive customer experience by building relationships and providing solutions to their needs.
Establishes the cabling infrastructure in both retrofit and new construction work environments.
Programs basic automation and control systems.
Collaborates with Best Buy sales teams, Custom Installation Managers, Engineers, Programmers, General Contractors, and subcontractors.
Oversees all aspects of customer deliveries, setups, tutoring sessions, and troubleshooting.
Basic Qualifications
1 year of experience in sales, delivery, installation, or repair OR military equivalent
2 years of customer service experience
Current, valid driver's license
Have and maintain a driving record which meets Best Buy safety standards (e.g., minimal number of violations/accidents, etc.)
Ability to lift 75 pounds individually or 150 pounds as a team
Acquire and maintain any state or local licensing, as required, within 90 days of hire
Must be at least 21 years of age
Preferred Qualifications
Experience in an in-home experience environment
Experience selling and/or installing home or car AV equipment
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