The Medical Office Associate greets patients, performs administrative and clerical tasks in a medical office to include completing registration and collecting co-pays and past-due account balances, scheduling appointments, and capturing all necessary documentation and information to complete insurance processes. In this role, you will be responsible for answering and routing phone calls, providing answers to questions on patient billing, and providing customer service. Formal Education Required:... more details
Medical Office Associate
Summa Health Medical Group
Full Time, Benefit Eligible
Location & Shifts
Monday/Wednesday/Friday: 8:30am - 5:00pm
45 Arch Street Akron OH 44304
Tuesday/Thursday: 10:00am - 6:30pm
5625 Hudson Drive Hudson OH 44236
Summa Health - headquartered in Akron, Ohio - is one of the largest integrated healthcare delivery systems in the state. Formed in 1989 with the merger of Akron City and St. Thomas Hospital, our nonprofit system has 8,000+ employees; nearly 1,000 credentialed physicians; and buildings and facilities totaling more than 3 million square feet across our campuses. Summa Health strives to provide the highest quality, compassionate care to our patients and members and contribute to a healthier community.
Summary:
The Medical Office Associate greets patients, performs administrative and clerical tasks in a medical office to include completing registration and collecting co-pays and past-due account balances, scheduling appointments, and capturing all necessary documentation and information to complete insurance processes. In this role, you will be responsible for answering and routing phone calls, providing answers to questions on patient billing, and providing customer service.
Formal Education Required:
a. High school diploma or equivalent.
Experience & Training Required:
a. Light typing skills.
b. One (1) year clerical experience.
Other Skills, Competencies and Qualifications:
a. Must maintain confidentiality of patient, employee, or financial records.
b. Skill in interpersonal communication to effectively interact in person and over the telephone with patients, visitors, and physicians.
c. Computer skills, that may include previous experience with an Electronic Medical Record (EMR)
d. Ability to perform in a work team environment.
e. Ability to effectively interact with populations of patients/customers with an understanding of their needs for self-respect and dignity.
f. Assumes accountability for demonstrating behaviors consistent with the customer service policy.
g. Required ability to handle bodily fluids and possible exposure to communicable disease.
Level of Physical Demands:
a. Exerts up to ten pounds of force occasionally, and/or a negligible amount of force frequently. Ability to bend, stand, and work for extended time.
Summa Health System is recognized as one of the region’s top employers by a number of third party organizations, including NorthCoast 99. Exceptional candidates gravitate to Summa because of its culture, passion for delivering excellent service to our patients and families commitment to our philosophy of servant leadership, collegial working relationships at every level of the organization and competitive pay and benefits.
$15.91/hr - $19.09/hr
The salary range on this job posting/advertising is base salary exclusive of any bonuses or differentials. Many factors, such as years of relevant experience and geographical location are considered when determining the starting rate of pay. We believe in the importance of pay equity and consider internal equity of our current team members when determining offers. Please keep in mind that the range that is listed is the full base salary range. Hiring at the maximum of the range would not be typical.
