The Technical Helper is responsible for providing assistance to Service Technicians on repair calls, shuttling necessary parts and supplies for service repair completion, inventory reconciliation tasks, and other support as assigned. Job responsibilities:Rides with or meets Technician at designated location to assist on service call Follows directions provided by Service Technician to assist in completing product repair, including, but not limited to assistance in lifting, handling of tools, etc... more details
The Technical Helper is responsible for providing assistance to Service Technicians on repair calls, shuttling necessary parts and supplies for service repair completion, inventory reconciliation tasks, and other support as assigned. Job responsibilities:
Rides with or meets Technician at designated location to assist on service call
Follows directions provided by Service Technician to assist in completing product repair, including, but not limited to assistance in lifting, handling of tools, etc.
Shuttles parts and supplies to Technician when applicable
Assists with inventory related tasks including cycle counts, receiving and shipping
Completes assignments related to fleet including preparing vans for new hires, shuttling fleet, spare fleet inspections, and prepping vans for decommissioning and sale
Performs other duties as assigned
Job Requirements:
Valid Driver License for the State of employment
18 years of age or older
Required Skills:
Ability to aid physically the Service Technician in the handling of appliances or equipment to be repaired
Ability to work variable and flexible hours, including overtime as needed
Ability to handle stressful situations, and to work in a fast paced environment
Ability to apply appropriate safety procedures and equipment to protect Company and customer assets
Ability to communicate effectively with the Service Technician and customer
Ability to read and utilize reports as needed
Ability to read, write, and speak English
Ability to follow Quality Management System (QMS) process guidelines
Ability to maintain regular and consistent attendance
Ability to work well with others in a team environment to deliver high performance results
Outstanding customer service skills
Open to change, with the ability to implement change quickly and effectively
Ability to convey a positive image of the Company in all actions and behaviors
Excellent communication skills
Good listening skills
Ability to constantly lift, carry, push, or pull up to 20 lbs (frequently lift, carry, push or pull 50 lbs; occasionally lift, carry, push or pull 100 lbs)
Ability to constantly reach outward, handle and finger objects, stand, walk, and sit
Ability to frequently bend, squat, kneel, twist, turn, climb, and crawl
Ability to occasionally reach above shoulder and type using a keyboard
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