Job Abstract

Our customers are internal and external business partners, and we provide support to our partners by addressing delinquent loan transaction issues related to loss mitigation workouts, credit loss, non-compliance and escalations. We assist in reconciling inventory of non-performing loans; identify trends and issues around aged inventory; and recommend and create effective strategies and solutions to resolve said issues that ultimately strengthen overall Servicer/Investor relations.

Our team is responsible for many functions and our impact is critical to Non-Performing Loan Operations. We provide assistance to internal/external customers on complex issues, escalations, and loss mitigation workout decisions.

In addition, we conduct Servicer conference calls to discuss performance, successes and challenges, and strategy that will assist in overall performance improvements and help to strengthen working relationships. We review and recommend tools that support improving workflow and process inefficiencies, and provide continuous analysis and oversight of internal/external workflows and systems to support operational efficiency; analyze and research Servicer performance trends (aging, defects, volume, etc..) and systems impact, and provide dashboards/status reports to management for insight and up-to-date activity and progress.

In this role, you will be an integral part of our organization and be expected to collaborate with internal and external business partners to address/resolve delinquency and escalations; manage assigned Servicer non-performing loans portfolio(s) and review and decision exception-based loss mitigation workouts.

• 5-7 years related experience

• College degree or equivalent experience preferred and familiarity with commonly used software packages required

• Servicing knowledge and experience recommended, including but not limited to, loss mitigation with emphasis on Default Management and Investor Reporting

• Excellent verbal and written communication skills; customer-facing communication experience

• Ability to draw significant conclusions by analyzing large amount of data and recommend policy, procedural or technology changes

• Understand and Drive OUR Focus and Vision

• Always Deliver Results

• Be Reliable and Resourceful

• Put the Customer First

• Be Innovative and Fearless

• Be Analytical and Think Critically

• Be Adaptable and Adopt Change

Current Freddie Mac employees please apply through the internal career site.

Today, Freddie Mac makes home possible for one in four home borrowers and is one of the largest sources of financing for multifamily housing. Join our smart, creative and dedicated team and you’ll do important work for the housing finance system and make a difference in the lives of others.

We are an equal opportunity employer and value diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by applicable law. We will ensure that individuals with differing abilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Notice to External Search Firms: Freddie Mac partners with BountyJobs for contingency search business through outside firms. Resumes received outside the BountyJobs system will be considered unsolicited and Freddie Mac will not be obligated to pay a placement fee. If interested in learning more, please visit www.BountyJobs.com and register with our referral code: MAC.

Freddie Mac offers a comprehensive total rewards package to include competitive compensation and market-leading benefit programs. Information on these benefit programs is available on our Careers site.