Job Abstract

SENIOR HOMELESS SERVICES SPECIALIST

ICF’s Housing and Community Development Practice (HCD) is seeking a SENIOR HOMELESS SERVICES SPECIALIST to support a diverse range of training and technical assistance projects under the U.S. Department and Housing Urban Development (HUD) Office of Special Needs Assistance Programs (SNAPS) aimed at helping communities implement evidence-based and emerging best practices and to innovate and identify new and equitable solutions to preventing and ending homelessness.

You will work with a team of experts and TA providers as well as have opportunities to work directly with the communities. This is a great opportunity for someone looking for a career in homelessness, social justice, and increasing access to affordable housing.

You will be responsible for supporting and completing project tasks related to the development and delivery of accurate, timely, and high-quality products and services. This requires being able to work on multiple projects and interact with all levels of staff. This opportunity allows you to get involved with a wide range of program support, training, and technical assistance activities, as well as work with senior staff on addressing policy and regulatory issues, develop written materials, and support clients to provide advisory/consulting services.

Homelessness disproportionately impacts Black, Indigenous, and People of Color because of structural and institutional racism. ICF is committed to advancing equitable solutions in partnership with those most impacted by the systems creating these disparities. We strongly encourage applications from people who are representative of the diverse communities with which we work.

* We are open to remote work scenarios anywhere within the US.

Key Responsibilities:

• Work as part of a team providing expert consulting and technical assistance services to a diverse set of stakeholders to support local efforts to prevent and end homelessness, including communities receiving technical assistance through HUD’s Office of Special Needs Assistance Programs.

• Support one or more HUD Ask-A-Question Help Desk to provide policy guidance to HUD customers seeking information and guidance.

• Support the development of written and online tools and products, outreach materials, training materials, and presentations for technical assistance engagements as well as for national audiences.

• Compile information by analyzing data and synthesizing research.

• Build strong, positive relationships with all internal and external project stakeholders for ongoing communication, collaborative planning, and shared problem solving.

• Provide general project management support (updating and tracking budgets and tasks, managing and leading discrete project tasks, etc.).

Basic Qualifications:

• Bachelor’s degree in Public Administration, Social Work, Urban Planning, Public Policy, Government, or a related discipline

• 3 years of professional experience supporting homeless services programs

• OR a Master’s degree in Public Administration, Social Work, Urban Planning, Public Policy, Government, or a related discipline.

Additional Required Skills/Experience:

• Proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel)

• Interest and commitment to racial equity and addressing racial disparities by designing and implementing inclusive and equitable solutions to ending homelessness

• Proactive self-starter with proven organizational and time management skills, with strong attention to detail and ability to work effectively in a fast-paced environment

• Excellent problem-solving skills with the ability to analyze situations, identify existing or potential problems, and recommend solutions

• Excellent communication skills with the ability to tailor communications for different audiences

• Experience analyzing financial data using excel, or using excel for other quantitative analytics

• Ability to thrive independently in a remote-oriented team with staff working in a variety of office settings and located around the country

• Outstanding customer service skills with the ability to remain cool under pressure and possessing a no-problem-too-big-or-too-small attitude

• Excellent copy editing and QA/QC skills

Preferred Skills/Experience:

• Understanding of McKinney-Vento Act and regulations governing the Continuum of Care and Emergency Solutions Grants programs and other federal mainstream housing and services programs

• Experience working with a non-profit or other local organization serving persons experiencing homelessness or other vulnerable populations

• Prior lived experience with homelessness

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Working at ICF

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email icfcareercenter@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Read more about workplace discrimination rights, the Pay Transparency Statement, or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position is: