Job Abstract

Senior Business Process Specialist - On-Call (Remote)

Join the Corporate Growth Team at ICF  

We are one team united around one mission: growing ICF. Our mandate is to retain and expand existing client work, capture new opportunities, and actively take work from our competitors.

We accomplish this by creating systems that support effective business development (BD) activities, providing best-in-class proposal and BD services, and inspiring our teammates to win. 

By supporting growth, we further ICF’s mission to create a more prosperous and resilient world. We work side-by-side with experts devoted to climate resilience, public health, cybersecurity, energy efficiency, and other critical areas that require complex technical solutions from expert teams. 

How do we drive this mission? 

Corporate Growth is staffed by a wide range of BD experts. We specialize in capture and proposal development, competitive intelligence, market research, data management and technology, training, price-to-win, customer experience, and more. By providing a suite of services, tools, and programs, we support project teams across the organization as they develop strategies to pursue and win work. 

What makes Corporate Growth unique? 

We have created a collaborative, fulfilling, innovative, and transparent environment that values diverse perspectives.

We continually challenge ourselves to find new and better ways to do what we do, looking outward to build on industry best practices and emerging tools while creating space for all ideas.

Join our team.  Bring your ideas to our important work.

As the On-call Senior Business Process Specialist, you will lead an assessment of current processes and tools associated with a government contracting proposal team. You will standardize processes and tools across the team, identify barriers to the standardization effort, finalize tools where needed, create standard operating procedures, train users across the team, and develop a regular maintenance and monitoring strategy with clear owners identified as part of that effort. You will also create a communication strategy to roll out these changes internally. 

What You Will Do:

• Conduct a comprehensive assessment of the current processes and tools used by the proposal team, including strengths, weaknesses, opportunities, and threats.

• Develop a plan to standardize processes and tools across the team, considering the needs and preferences of different stakeholders and users. 

• Identify and resolve any barriers or challenges to the standardization effort, such as technical issues, user resistance, or organizational culture.

• Finalize and implement the selected processes and tools, ensuring they are user-friendly, reliable, and secure. 

• Create standard operating procedures and documentation for the new processes and tools, and ensure they are aligned with the best practices and compliance requirements for government proposals. 

• Train and coach users across the team on using the new processes and tools effectively and efficiently. 

• Develop a regular maintenance and monitoring strategy for the new processes and tools and assign clear roles and responsibilities for the upkeep and improvement of the system.

• Create a communication strategy to inform and engage the internal stakeholders and users about the changes and benefits of the new processes and tools. 

• Provide on-call support and troubleshooting for the new processes and tools and respond to any feedback or issues the users raise. 

 
What You Will Bring With You:

• 10+ years of experience preparing documents in response to government requirements. 

• Experience conducting sucessful business process projects, as described above. 

Professional Skills:

• Able to collaborate across disparate teams to achieve business process success. 

• Exceptional communication skills, both written and verbal, and the ability to tailor messages to different audiences and levels.

• Strong analytical and problem-solving skills, and ability to identify and implement solutions in a timely and effective manner. 

• High attention to detail and quality, and ability to adhere to strict standards and deadlines. 

Working at ICF

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email icfcareercenter@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Read more about workplace discrimination rights, the Pay Transparency Statement, or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position is: