The Manager Technical Support for ISP manages all aspects of Inside Plant installation, maintenance, and restoration. The manager will manage the installation of Dense Wavelength Division Multiplexing (DWDM) communications and Router equipment in accordance with Engineering Design Package (ED - Ps). The Main Responsibilities. Duties and Responsibilities:\u 2022 Provides technical oversight for the ISP department to include 24 x 7 x 365 on-call support\u 2022 Gathers metrics, performs analyses an... more details
About Lumen
Lumen connects the world. We are igniting business growth by connecting people, data and applications \u2013 quickly, securely, and effortlessly. Together, we are building a culture and company from the people up \u2013 committed to teamwork, trust and transparency. People power progress.
Lumen\u2019s commitment to workplace inclusion and employee support shines bright. We\u2019ve made the \u00A0Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we\u2019re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.
We\u2019re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
The Role
The Manager Technical Support for ISP manages all aspects of Inside Plant installation, maintenance, and restoration. The manager will manage the installation of Dense Wavelength Division Multiplexing (DWDM) communications and Router equipment in accordance with Engineering Design Package (EDPs).
The Main Responsibilities
Duties and Responsibilities:
\u2022 Provides technical oversight for the ISP department to include 24x7x365 on-call support
\u2022 Gathers metrics, performs analyses and reports findings
\u2022 Responsible for implementation of projects
\u2022 Ensure adherence to installation standards, preventive maintenance, and restoration procedures.
\u2022 Perform additions and changes to terminal equipment, schedule and perform maintenance on the communications equipment, and oversee the ISP Quality Control (QC) program
\u2022 Respond to the Network Services Operations Center to solve outages, anomalies, and issues related to the network and associated terminals and equipment
\u2022 Oversee all aspects of installation of equipment
\u2022 Ensure adherence to sound installation practices, standards, and procedures. Oversee the Quality Control (QC) program
\u2022 Provide installation and maintenance guidance in the following technical areas:
o Operations and Maintenance (O&M)
o Network management and performance
o Transition implementation and migration
o Test and acceptance
o Technology insertion
o Configuration management and control
o Quality Assurance (QA)
\u2022 Participate with the Government in Technical Exchange Meetings (TEMs) and monthly reviews as required
\u2022 Provide function guidance, supervision, technical support, and training
What We Look For in a Candidate
Qualifications:
\u2022 Bachelor of Science degree in engineering, electronics, networks, or a related technical or vocation discipline; or equivalent work experience required (8 years experience in telecommunications O&M, installation, and engineering)
\u2022 Strong background in Operation, Administration, Maintenance and Provisioning (OAM&P) of fiber and copper-based communication systems
\u2022 Experience in coordinating network installation activities, test and acceptance using corporate best commercial practices and customer site standards
\u2022 Ability to redline as-built drawings and update and create Engineering Design Packages (EDPs)
\u2022 Ability to present customer briefings on status of O&M efforts and project status
\u2022 BICSI certifications desirable
Skills:
\u2022 Knowledge of telecommunications installations standards required
\u2022 Working knowledge of fiber transmission standards, IP, ATM, SONET,DWDM network management, OAM&P procedures, configuration management, and project management
\u2022 Knowledge of telecommunications test equipment, operation, procedures, and practices
\u2022 Knowledge of DC power systems
\u2022 Knowledge of central office practices
\u2022 Experience with Microsoft (MS) Office suite, including MS Project
\u2022 Strong people skills
\u2022 Good penmanship, drafting and verbal skills
Education and Experience:
\u2022 Must meet eligibility requirements for access to classified information (Applicants selected will be subject to a government security investigation.)
Security Requirements:
\u2022 US Citizenship required
\u2022 Active TS/SCI with Poly
\u2022 Must maintain eligibility requirements for access to classified information (applicants selected will be subject to a government security re-investigation)
Other Requirements:
\u2022 Must have a valid driver\u2019s license have a clean driving record
\u2022 Some local travel required
Compensation
The starting salary for this role differs based on the employee"s primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual"s qualifications.
Location Based Pay Ranges
$109,330 - $145,770 in these states: VA
As with the pay range variety that"s based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.
Requisition #: 333237
Background Screening
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Equal Employment Opportunities
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, \u201Cprotected statuses\u201D). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Disclaimer
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We"re able to answer any additional questions you may have as you move through the selection process.
As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.
Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.
Application Deadline04/24/2024","title":"Manager Technical Support - Federal