Job Abstract

As the Behavioral Health Associates (BHA) Director, you will provide leadership and direction for UCLA Health’s Behavioral Health Associates in support of primary care patients at UCLA Health. This role oversees the business and patient care support functions for all 15+ BHA clinical and administrative locations whether standalone or embedded within community UCLA Health clinics. With responsibility for 30 FTEs consisting of therapists and support staff as well as administrative management of an additional 10-15 psychiatrists, this role serves in an operational and strategic capacity with goals of excellence in patient care and provider experience for all Behavioral Health Associates sites within UCLA Health’s ambulatory footprint. You will work closely with operations, billing, finance, marketing, and HR to enhance operations and improve the overall patient experience and provide leadership for optimizing skills and resources for BHA providers. Additionally, you will work closely with UCLA Health stakeholders on coordination of care and offering additional access points for patients in need.

Key responsibilities include, but are not limited to:

· Overseeing clinical operations

· Ensuring compliance, patient satisfaction, patient safety and quality

· Monitoring clinic productivity, billing practices, audit requirements, equipment maintenance, and IT services

· Overseeing financial performance of the ambulatory and community practice

· Developing, executing and implementing strategic plans for expansion, monitoring access to care and patient needs within UCLA Health’s geographic footprint to ensure sufficiency of service

Duties also include daily operations management over multi-site locations, call center and patient access, financial and budgetary management, care coordination and communication, space management, clinical outcomes, quality and safety reporting, revenue cycle management, policy development and deployment, and all human resources needs.