Job Abstract

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the country. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.   

As a Hospital Transfer Coordinator, you will facilitate the transfer of patients from internal to external facilities into the Cleveland Clinic Health System and work collaboratively to optimize patient placement in an effort to maximize enterprise capacity.  

The ideal future caregiver is someone who:  
• Has inpatient hospital experience.  
• Is proficient with EPIC.   
• Has a strong knowledge of medical terminology.  
• Thrives working both independently and as part of a team.  
• Has excellent customer service skills.  

By taking this opportunity, you will join a department that is always growing and offers plenty of room for advancement and personal growth. This is a remote position that is flexible with scheduling but will require you to work every other weekend.  

At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.

• Job Description

  Responsibilities:

  • Serves as the initial point of contact from external and internal providers and obtains the necessary information to initiate patient transfers into the Cleveland Clinic Health System.
  • Receives transfer request from physicians, mid-level providers or representatives from internal and external facilities. Information gathered includes demographic, insurance and clinical data. The Hospital Transfer Coordinator will be responsible for accurate quick registration.
  • Coordinates referrals to appropriate medical service as needed for referred patient.
  • Connects referring parties with accepting Cleveland Clinic provider to determine appropriateness of transfer.
  • Performs follow up communication with financial counselors, physicians, case managers and nurses to help expedite transfers to the Cleveland Clinic Health system facility.
  • Collaborates with Patient Flow Coordinators and Access RN’s to determine availability of appropriate bed.
  • Coordinate with ambulance providers to provide transportation within the Cleveland Clinic Health System
  • Demonstrate knowledge of hospital, departmental, and health systems policies and procedures.
  • Assist with new and current initiatives within the admission and transfer center.
  • Actively participates in the maintenance of 24/7 daily systems to maximize patient flow and optimize bed capacity across the enterprise.
  • Supports centralized communications between referring and accepting provider services.
  • This includes, but is not limited to, preparing for and leading bed meetings, monitoring, interacting with, and ensuring accuracy of electronic patient placement systems data, providing backup for patient placement discussions and decisions across the enterprise.
  • Implements HIPPA privacy regulations and Patient Bill of Rights and act as a resource for others in the organization.
  • Oversees emergency and electronic back-up methods and procedures to support patient flow.
  • Provides feedback to the supervisors related to process delays.
  • Meets regularly with Transfer Center team members to discuss, problem-solve, and develop mitigation strategies related to improvement of patient flow.
  • Actively engages in daily implementation of strategic goals as they relate to capacity management, patient flow and department development.
  • Interprets and supports policies, procedures and safety standards to facilitate daily operations.
  • Develops and promotes long term relationships with referring facilities.
  • Other duties as assigned.

  Education:

  • High School Diploma or equivalent required.
  • Knowledge of medical terminology required.

  Certifications:

  • None required. EMT-B, EMT-P, LPN preferred.

  Complexity of Work:

  • Excellent communication and organizational skills are essential in order to successfully communicate with a diverse population and workforce.
  • Ability to handle multiple tasks.
  • Demonstrated independent thinking and problem-solving skills.

  Work Experience:

  • Minimum 2 years extensive customer service/health care experience such as patient registration, appointment scheduling or other related experience required.
  • One year of relevant clinical experience as a Clinical Technician, EMT-P, LPN or RN preferred.
  • Previous experience in a hospital admission or patient flow setting highly preferred.
  • Strong customer service skills a must.
  • Working knowledge of computerized hospital admission/bed management system or other related office functions.
  • Computer experience in Microsoft Word, Excel and EPIC preferred.
  • Minimum typing speed of 35 WPM preferred.

  Physical Requirements:

  • Requires sitting for long periods of time, multitasking, manual dexterity to operate computers and normal or corrected vision.
  • Requires working under stressful and emergency situations with the ability to maintain composure in any situation in order to provide superior customer service and ensure proper patient safety and placement.
  • Must be able to perform multiple functions simultaneously without supervision and learn new practices promptly.

  Personal Protective Equipment:

  • Follows standard precautions using personal protective equipment as required.

    Responsibilities:

  • Serves as the initial point of contact from external and internal providers and obtains the necessary information to initiate patient transfers into the Cleveland Clinic Health System.
  • Receives transfer request from physicians, mid-level providers or representatives from internal and external facilities. Information gathered includes demographic, insurance and clinical data. The Hospital Transfer Coordinator will be responsible for accurate quick registration.
  • Coordinates referrals to appropriate medical service as needed for referred patient.
  • Connects referring parties with accepting Cleveland Clinic provider to determine appropriateness of transfer.
  • Performs follow up communication with financial counselors, physicians, case managers and nurses to help expedite transfers to the Cleveland Clinic Health system facility.
  • Collaborates with Patient Flow Coordinators and Access RN’s to determine availability of appropriate bed.
  • Coordinate with ambulance providers to provide transportation within the Cleveland Clinic Health System
  • Demonstrate knowledge of hospital, departmental, and health systems policies and procedures.
  • Assist with new and current initiatives within the admission and transfer center.
  • Actively participates in the maintenance of 24/7 daily systems to maximize patient flow and optimize bed capacity across the enterprise.
  • Supports centralized communications between referring and accepting provider services.
  • This includes, but is not limited to, preparing for and leading bed meetings, monitoring, interacting with, and ensuring accuracy of electronic patient placement systems data, providing backup for patient placement discussions and decisions across the enterprise.
  • Implements HIPPA privacy regulations and Patient Bill of Rights and act as a resource for others in the organization.
  • Oversees emergency and electronic back-up methods and procedures to support patient flow.
  • Provides feedback to the supervisors related to process delays.
  • Meets regularly with Transfer Center team members to discuss, problem-solve, and develop mitigation strategies related to improvement of patient flow.
  • Actively engages in daily implementation of strategic goals as they relate to capacity management, patient flow and department development.
  • Interprets and supports policies, procedures and safety standards to facilitate daily operations.
  • Develops and promotes long term relationships with referring facilities.
  • Other duties as assigned.

  Education:

  • High School Diploma or equivalent required.
  • Knowledge of medical terminology required.

  Certifications:

  • None required. EMT-B, EMT-P, LPN preferred.

  Complexity of Work:

  • Excellent communication and organizational skills are essential in order to successfully communicate with a diverse population and workforce.
  • Ability to handle multiple tasks.
  • Demonstrated independent thinking and problem-solving skills.

  Work Experience:

  • Minimum 2 years extensive customer service/health care experience such as patient registration, appointment scheduling or other related experience required.
  • One year of relevant clinical experience as a Clinical Technician, EMT-P, LPN or RN preferred.
  • Previous experience in a hospital admission or patient flow setting highly preferred.
  • Strong customer service skills a must.
  • Working knowledge of computerized hospital admission/bed management system or other related office functions.
  • Computer experience in Microsoft Word, Excel and EPIC preferred.
  • Minimum typing speed of 35 WPM preferred.

  Physical Requirements:

  • Requires sitting for long periods of time, multitasking, manual dexterity to operate computers and normal or corrected vision.
  • Requires working under stressful and emergency situations with the ability to maintain composure in any situation in order to provide superior customer service and ensure proper patient safety and placement.
  • Must be able to perform multiple functions simultaneously without supervision and learn new practices promptly.

  Personal Protective Equipment:

  • Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

Please review the Equal Employment Opportunity poster. 

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities