Job Abstract

Job Title:              Technical Supervisor - IT Infrastructure (Administrative Focus)
Position Type:    Full-Time
Department:      IT Infrastructure
Reports To:         IT Infrastructure Manager

Pay Range: $65 to $70/hour

Position Summary:

As the Technical Supervisor for our IT Infrastructure team, you will play a crucial role in providing administrative support for the daily operations of the team. You will be responsible for interacting with vendors, managing renewals, addressing service request/incident tickets, participating in RFP (Request for Proposal) demos, and performing other day-to-day administrative tasks to ensure the efficient functioning of our IT infrastructure.

Key Responsibilities:

1. Vendor Management:
   - Collaborate with vendors to procure hardware, software, and services as needed.
   - Maintain vendor relationships, negotiate contracts, and ensure timely delivery of products and services.
   - Evaluate vendor performance and provide feedback to the IT Infrastructure Manager.

2. Renewals and Licensing:
   - Track and manage software and hardware license renewals.
   - Ensure compliance with licensing agreements and assist in optimizing license usage.
   - Coordinate with finance and procurement teams for budgeting and procurement of licenses.

3. Service Request Management:
   - Monitor and prioritize incoming service request tickets.
   - Assign tickets to appropriate team members for resolution and ensure timely closure.
   - Review service request metrics and identify areas for improvement.

4. RFP Demos:
   - Participate in RFP processes by attending vendor demos and evaluating technical solutions.
   - Collaborate with cross-functional teams to assess the suitability of vendor proposals.
   - Document and present findings to assist in vendor selection.

5. Administrative Support:
   - Maintain accurate records of IT assets, warranties, and service agreements.
   - Assist in the preparation of IT budgets and financial reports.
   - Generate reports and documentation related to IT infrastructure projects and initiatives.

6. Policy Compliance:
   - Ensure adherence to IT policies, procedures, and best practices within the team.
   - Assist in developing and updating IT infrastructure-related policies and guidelines.

7. Team Collaboration:
   - Collaborate with IT Infrastructure team members to plan and execute projects.
   - Provide guidance and support to team members on administrative tasks.
   - Foster a positive and collaborative work environment.
8. Documentation:
- Technical documentation writing experience is required
- Would be responsible for updating Systems and Networking documentation and network Diagram
- Update P&Ps
- Update vendor lists
- Update DR/BCP documentation

9. Disaster Recovery Annual Test Planning and Execution
- Plan annual DR test in coordination with the BCP committee and Compliance
- Coordinate with compliance on the BIA (Business Impact Analysis) process
- Draft test schedules and coordinate with Core/Essential departments
- Represent IT Infrastructure at Annual Table Top tests lead by the Facilities department

Qualifications and Experience

- Bachelor's degree in Information Technology, Business Administration, or a related field (or equivalent work experience).
- Working knowledge of basic systems like Active Directory, Windows servers, and networking basics.
- Preferred certified in Microsoft technologies like Azure Cloud and TEAMS
- Proven 5+ years’ experience in IT administration and vendor management.
- Strong organizational skills with a keen attention to detail.
- Excellent written and verbal communication skills.
- Proficiency in using IT management tools and software.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Familiarity with IT procurement and budgeting processes is a plus.
- IT certifications (e.g., ITIL) are desirable but not required.