Roles & Responsibilities. The Service Desk Analyst performs the following roles and responsibilities: Entry Level- Will Train. Several openings at: 3rd Shift Sunday- Thursday 11 PM to 7:30 AM or Tuesday- Sat 11 PM to 7:30 AM (set schedules)Network Monitoring and Surveillance. Monitor elements, devices and other components within a designated span of control (WAN, SD-WAN, Transport) to identify events, incidents or problems with services, networks or elements. Log identified incidents / proble... more detailsms in the ticket system. Initiates the incident management process. Initial support for Incidents and Service Requests. Provided first-level support by handling incidents or Service Requests using the Incident Reporting and Request Fulfilment processes. Collects, obtains and logs information necessary to diagnose the incident. Performs initial diagnosis. Resolves routine incidents. Incident Management / Restoration Management. Direct, coordinate and oversee the actions of the resources restoring a service. Drive service restoration to meet defined Incident Management policies and service level commitments Drive the efficiency and effectiveness of the Incident Management process. Produce management information. Manage the work of incident support staff (first- and second-tier)Monitor the effectiveness of Incident Management and making recommendations for improvement. Develop and maintaining the Incident Management systems. Manage Major Incidents (Severity 1 and Severity 2)Develop and maintaining the Incident Management process and procedures. Note: The Incident Management role is given the authority to manage incidents effectively through first, second, and third tier support. Major Incident Team Member. The Major Incident Team Member role is to provide subject matter expertise to facilitate resolution of the Incident within the Incident Management process. Communications Specialist. Establish and manage bridge calls for incidents and outages. Provide notifications for incidents and outages. Provide a point of contact for to the incident response team. Provide translation of incident communications from technical details into non-technical summarizations. Minimum Qualifications . US Citizen with background check. High School Diploma or GED - Some understanding of LAN, WAN, SD-WAN and Network Transport technologies including VPN, and DMVPN.- we will train on the specifics. Basic understanding of runbooks and troubleshooting network issues.(we will train on this)Excellent oral and written communication skills. Organized, self-starter that has superior customer service skills and pays close attention to detail. The Benefits of working with Acuative. Acuative offers a comprehensive benefits program to all eligible employees. Full-time employees are eligible for benefits the first day following 45 days of employment. Comprehensive benefits plan including:Health care that provides in and out-of-network coverage, no selection of Primary Care Physician or referrals are required. Dental coverage has preventative services covered at 100%. Vision Plan provides 1 exam per year and a generous allowance to use towards glasses or contacts. Flexible spending, Dependent Care and Healthcare savings accounts with company contribution. Long-Term Disability- Provides financial protection for you after 180 consecutive days of disability. Basic Term Life & AD&D Insurance provided by Acuative. Paid Time Off- Acuative believes that employees should have opportunities to enjoy time away from work to balance their lives. This PTO plan is inclusive containing provisions for vacation, personal and sick leave. Career Development opportunities- Acuative recognizes the benefit of developmental experiences and encourages employees to talk with their supervisors about their career plans. Supervisors are encouraged to support employees' efforts to gain experience and advance within the organization .01(K) Plan with company match opportunity. Employee referral program- Referring employee is eligible for the award in the amount of $250. Life Assistance Program- Acuative offers a voluntary and professional service that provides information, counseling, and referral services to all full-time and part-time employees and their dependents that may be experiencing personal stress in their lives.
Job Abstracts is an independent Job Search Engine. Job Abstracts is not an agent or representative and is not endorsed, sponsored or affiliated with any employer. Job Abstracts uses proprietary technology to keep the availability and accuracy of its job listings and their details. All trademarks, service marks, logos, domain names, and job descriptions are the property of their respective holder. Job Abstracts does not have its members apply for a job on the jobabstracts.com website. Additionally, Job Abstracts may provide a list of third-party job listings that may not be affiliated with any employer. Please make sure you understand and agree to the website's Terms & Conditions and Privacy Policies you are applying on as they may differ from ours and are not in our control.
We would like to take a second to Welcome You to Job Abstracts, the nation’s largest Pure Job Board. With over 3.1 million job listings from 15,000+ Companies & Organizations, we help job searchers find careers that match their interests. As an anonymous user, you have probably discovered how easy our system is to use. However, you have just scratched the surface of what we can offer.
We encourage you to Register so you can use our most powerful features: searching with multiple terms, setting up multiple locations, establishing favorite companies, and accessing your search history. If you find a job you like, you can apply directly for it, and then, keep notes on it. We will also keep a lookout for jobs that match your search terms and email you when we find something you may like.
You can register for free and the system is free to use. If you like our system so far, click on Register and unlock the power required by serious job searchers.
Any time you conduct a search, the system shows you job matches, ranked by their Relevance Score (RS).
The score is calculated by a proprietary algorithm that uses Intelligent Machine Learning.
The Relevance Score tells you how well the job opportunity matches your search term or terms.
When not logged in, the system is limited to one search term. Scores for single term matches are usually lower.
When you register, log in, and set up multiple terms prioritized by importance, the jobs found for you will receive a much higher Relevance Score.