The Remote Management Center Attendant assists the General Manager with the operation of a complex parking site with multiple employees. The sites could be manned and unmanned, automated, or manual parking sites. Accurately process exception transactions (e.g., lost tickets, grace period tickets, etc.) according to company policy, including completing the applicable form. Exhibit a friendly, helpful, and courteous attitude towards customers and employees. Provide the company’s standards of servi... more details
The Remote Management Center Attendant assists the General Manager with the operation of a complex parking site with multiple employees. The sites could be manned and unmanned, automated, or manual parking sites.
Accurately process exception transactions (e.g., lost tickets, grace period tickets, etc.) according to company policy, including completing the applicable form
Exhibit a friendly, helpful, and courteous attitude towards customers and employees
Provide the company’s standards of service with each customer including maintaining the required uniform appearance, stating the company greeting, answering questions, resolving issues, and thanking each customer upon exit
Ensure that sites are maintained properly, and the company's safety procedures are being observed at all times
Determine the need for maintenance and/ or repairs and forward to the Property Manager
Complete daily activity reports for facility; responsible for completion of accident report
Report to work on time
Notify management of any situation that needs attention
Directly oversee all day-to-day activities associated with opening, managing, and closing the facility
Oversee the contract parker program by ensuring customers are properly registered, A/R is billed and collected on a timely basis and responds to corporate account requests and concerns
Ensure the facility is operating in accordance with company policy including revenue control, equipment maintenance, proper and accurate signage and internal audit scores
Ensure the facility’s safety and security for guests and employees by reviewing maintenance checklists and conducting periodic safety audits as directed by the company’s Safety Manual
Responsible for resolving customer concerns that are escalated to his/her attention by the facility’s front-line associates
Responsible for documenting Incident Forms and conducting incident investigations as directed by his/her Property Manager and/or the Corporate Office
Complete small cleaning or maintenance tasks according to the company's maintenance checklists
Fill in for front line associates during their absences
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