City. Irvine. State. California. Job Location. Irvine - Operations. Position Type. Regular. POSITION SUMMARY - The Application Consultant is an integral member of the Application Team, functioning as the primary point of contact for all applicants. The Application Consultant is accountable for application management, reviewing and validating customer identification (if applicable), reviewing and validating income, reviewing credit screenings, and providing exceptional customer service to applica... more details
City
Irvine
State
California
Job Location
Irvine - Operations
Position Type
Regular
POSITION SUMMARY
The Application Consultant is an integral member of the Application Team, functioning as the primary point of contact for all applicants. The Application Consultant is accountable for application management, reviewing and validating customer identification (if applicable), reviewing and validating income, reviewing credit screenings, and providing exceptional customer service to applicants, residents, and colleagues. The Application Consultant reports to the Application Manager.
KEY RESPONSIBILITIES
Under the supervision and guidance of the Application Manager, the key responsibilities of this position include, but are not limited to the following:
- Work in a centralized sales hub and facilitates full cycle application review, approval/denial, and income/identity verification (if applicable).
- Verification of Government issued photo ID’s.
- Ensure all applications are reviewed daily and applicants are notified of receipt of application and approval status of application.
- Provide superior customer service to internal and external customers to ensure a seamless experience.
- Work closely with internal partners to ensure an increase in NPS and customer survey ratings as it pertains to the application and move in process.
- Maintain in-depth knowledge of Funnel lead management and the application process per company standards.
- Exercise discretion as it relates to confidential resident, property, and company information.
- Compliance with company standards as defined in the Human Resources Policy Manual, E-Way, and applicable laws, e.g., Fair Housing, Landlord Tenant, Local Building Codes, OSHA, and EEOC.
- Perform other duties as assigned or as necessary.
SCHEDULE
Position requires ability to work any of the 7 days of the week. It is critical that individuals possess the ability to work their scheduled hours plus any other hours necessary to complete the job, including attending assigned training classes. Work schedules and locations are subject to change. Ensure compliance with time management policies including meal and rest periods.
REQUIREMENTS AND SKILLS
- 2-3 years administrative experience preferred
- Friendly and energetic personality with genuine desire to provide outstanding customer service
- Strong organizational and time management skills.
- Comfortable working in a fast-paced environment.
- Excellent verbal and written communication skills.
- Ability to create, compose, and edit written materials.
- Ability to work in conjunction with company managers, residents and associates.
- Must demonstrate strong interpersonal skills; problem solving skills; and decision-making skills.
- Proficient understanding of the Microsoft suite, familiarity with CRM systems and practices.
- High school diploma or equivalent, college degree preferred.
- Valid driver license and automobile insurance
All full-time regular associates are offered competitive salaries, experience career growth, and are eligible for benefit packages that include medical, dental, vision, paid parental leave, 401k employer match, excellence rewards, wellness programs, and much more. With our Sunday property operations office closures, 10 paid holidays, and 15 PTO days, work/life balance is a priority! Additionally, most positions are eligible for a housing discount of 20%.
Essex provides great communities in which to live, work and invest. We are a purpose-driven company, and we pride ourselves on promoting an internal culture of growth and opportunity by engaging, enabling, and empowering our teams. Working at Essex is not a destination. It is a journey where you can confidently build your career.
The salary range for this position is $22.60 - $31.73 per hour. New hires generally start between $22.60 - $27.40 per hour. The final salary offer will be determined after reviewing relevant factors, including but not limited to skill sets; relevant experience; internal equity; and other business and organizational needs.
This role is also eligible to participate in Essex’s discretionary Annual Bonus program that is commensurate with the level of the position.
