Job Abstract

Boutique Proprietor - West Third (Los Angeles, CA)

We’re Benefit Cosmetics, the indie beauty brand-turned-prestige powerhouse under the leading luxury products group Louis Vuitton Moet Hennessy. Founded in 1976 by twins Jean & Jane Ford in San Francisco, today we’re in 59 countries with more than 3,000 BrowBars & 6,000 trained service experts worldwide. At Benefit, we believe laughter is the best cosmetic because when we’re laughing & having fun, that’s when we’re our most beautiful. We're known to work smart & laugh hard. Sound like you? You’ve come to the right place!

Essential Duties and Responsibilities

-Customer Service/Experience-

• Greet clients in 30 seconds or less.
• Create an environment that is passionate about customer service/experience.
• Ensure self and team is executing Benefit’s DNA.
• Beauty ABC’s selling formula & Service ABC’s properly, including all processes trained in the Global Service Handbook.
• Teach, coach, and develop employees to deliver outstanding customer service.
• Keep accurate and complete records in the Retail/ POS system.
• Respond to Mirror Mirror reflections and Yelp reviews within 24 hours.
• Respond to customer complaints or inquires within 24 hours, document and report these incidents to the Regional Boutique Proprietor.
• Ensure all clients read and sign the service E-waiver form (customer protection, service release form).

Results

• Achieve daily/ weekly/ monthly Boutique sales goals.
• Ensure team achieves individual daily/ weekly/ monthly sales goals and maintains their target SPH (sales per hour).
• Develop strategies to grow the business.

Leadership

• Promote feel good/ fun and gossip free environment for customers and employees.
• Be passionate and tenacious.
• Act professionally, ethically and with integrity.
• Use good judgment.
• Lead by example.
• Take charge and make things happen.
• Keep commitments and build high expectations in self and others.
• Motivate and help others understand the importance of their jobs.
• Embody and teach the Benefit lifestyle and spirit.
• Value people, build strong positive relationships, and treat others with respect.
• Always be approachable and an effective two-way communicator.
• Express ideas and information clearly and effectively.
• Contribute to the growth, learning and success of others.
• Effectively lead the organization through change and growth.
• Ensure self and Boutique team is compliant with all Company and Boutique policies and procedures.
• Communicate all policy/ procedure updates and important issues in a timely, clear and concise manner to Boutique team.

Management

• Develop and communicate a clear course of action.
• Persuade others through influence and collaboration as opposed to command and control.
• Hire, orientate, develop, and retain people.
• Appropriately staff and manage for product sales and services.
• Recruit, interview and hire employees.
• Train, delegate to, and supervise Assistant Boutique Proprietor to develop their management and business skills.
• Conduct and ensure fair and timely performance reviews of all Boutique employees.
• Respect diversity.
• Respect confidentiality.
• Promote cross selling between services and products.
• Maintain excellent cash management. Management of the safe and applicable security codes.
• Ensure that Boutique funds (including petty cash) and deposits are maintained in accordance with Benefit’s policies.
• Safeguard customers personal information.
• In partnership with Aesthetician, maintain compliance with state board regulations.
• Achieve Boutique’s monthly sales plans while maintaining expenses and adhering to monthly budgeted guidelines (i.e., manage payroll, petty cash, supplies for counter, office and salon).
• Strong time management.
• Monitor stock levels on all inventory items. Communicate inventory issues/ concerns to RBP (Regional Boutique Proprietor).
• Ensure procedures for receiving, transferring, and returning merchandise are adhered to best practices.
• Maintain the safety and security of all employees.
• Maintain the accuracy and timelines of timekeeping/ payroll.
• Maintain the appearance and cleanliness of the Boutique.
• Protect the assets of the Boutique against theft, damage and cash loss (i.e., cash control, inventory management).
• Consult and communicate staff issues to Human Resources and Regional Boutique Proprietor (i.e., Worker’s Compensation, potential leaves of absence, poor performance).
• Document unsatisfactory performance and policy violations in a consistent and timely manner. Partner with Regional Boutique Proprietor and Boutique HR Generalist to address the issue.

All other duties as assigned.

Requirements

Able to perform the following physical duties including, but not limited to:

• Work in a fragrance filled environment.
• Continuous standing and walking for 8 hours/day.
• Unpacking and lifting boxes up to 40lbs.
• Cleaning displays and Boutique.
• Physical contact with clients/ customers.
• Travel required as needed to fulfil requirements of the position and to attend company events and training courses.
• Must be comfortable selling makeup.
• Must be comfortable traffic stopping outside of the Boutique.
• Comfortable coaching to selling strategies.
• Achieve operational deadlines in a timely manner.
• Able to navigate all communication systems – email, payroll systems, inventory systems, Mirror Mirror, web browsers, operational filing systems, and any new system implemented.
• Count cash and balance registers and cash deposits.
• Operate POS system, personal computer and calculator.
• Verbally communicate with clients and Boutique employees in a clear manner.
• Operate POS system, E-waiver iPad, all Boutique technology, Shipment scanner gun, laptop (used for on-line scheduling), alarm keypad, and calculator.
• Active Aesthetician or Cosmetology license required.
• Proven strong sales and service track record.
• 3-4 years retail experience.
• Minimum 2 years management experience.
• Flexibility regarding work hours; ability to work nights, weekends and some holidays.
• Interpersonal skills in customer service.
• Excellent communication and leadership skills.
• Proficient computer skills.
• Proficient at analyzing numbers.
• Position requires ability to work hours as needed to meet the needs and requirements of the job.
• This position requires the final candidate to successfully pass an E-Verify check.

Qualifications

• Active Aesthetician or Cosmetology license required.
• Proven strong sales and service track record.
• 3-4 years retail experience.
• Minimum 2 years management experience.
• Flexibility regarding work hours; ability to work nights, weekends and some holidays.
• Interpersonal skills in customer service.
• Excellent communication and leadership skills.
• Proficient computer skills.
• Proficient at analyzing numbers.
• Position requires ability to work hours as needed to meet the needs and requirements of the job.

The duties and responsibilities described are not a comprehensive list and that additional tasks may be assigned to the employee from time to time; or the scope of the job may change as necessitated by business demands.

The target salary range for this position is $69,000 - $86,000. The actual salary offered will depend on a variety of factors, which may include, as applicable, years of relevant experience; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job. This position is eligible to earn an annual bonus. This position is also eligible for the following benefits, including but not limited to: comprehensive health, dental and vision plans; a 401(k) plan with employer matching, various paid time off programs; employee discount/perks; life insurance; disability insurance; flexible spending accounts.