Job Abstract

Senior Associate, Project Management - Visual Merchandising

Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and a great place to work.

We’re looking for a Senior Associate, Project Management - Visual Merchandising lead to join our team and support the National Retail expansion of our Cafe network. This is a hybrid position based in our New York or McLean offices. You will be joining a dynamic, highly skilled and forward thinking team, with a passion for enhancing our customer experience in our built environment.

As a VM Lead, you’ll play a pivotal role in bringing Capital One products, services and benefits to life in a way that feels approachable to our current and prospect customers. Our cafe environment is unique within the financial services industry and, as part of it, you will be reinventing the way financial products come to life while creating experiences that spark the interest and curiosity of our customers. Our community and customers are our “family” and we treat them as such: we don’t care if they sign-up, browse, join an event or just hang out; what matters is providing a safe space where everyone belongs and feels welcome, while learning how Capital One’s products can make anyone’s financial journey rewarding and easy.

What you’ll be doing:

• Demonstrate a forward-thinking mentality: you are a future focused and visionary team player able to inspire and test merchandising ideas through creative content that is adaptable to different layouts, while delivering a consistent message

• Support the design and execution of selected seasonal VM campaigns to be implemented in all cafes across our network

• Experienced in bringing products to life through flawless seasonal campaigns 

• Contribute to set a high standard for Capital One and help find new ways to engage our customers through art events and community-focused events

• Lead external and internal creative agencies during the design phase through the review of design proposals in 2D and 3D, and timely provide feedback to keep the project on schedule

• Create visually compelling and clear presentation decks to convey our design concepts to internal stakeholders and external partners

• Track budgets and project expenses for each campaign to which you are assigned

• Maintain a test & learn attitude 

• Partner with the Retail Design team to assess, evolve and redefine the customer journey to make sure that product messaging is part of the “natural flow” of our customer journey 

• Maintain cross-functional collaborations with Product Marketing, Brand Enterprise, and In-Person Experience partners to ensure that the Product Messaging is brought to life through a cohesive story 

• Identify opportunities for signage to improve the messaging of our product and support the customer journey

Basic Qualifications:

• Bachelor's Degree or military experience

• At least 3 years of home-office experience in visual merchandising within a retail organization

• At least 1 year of experience with Adobe Suite and interpreting 3D drawings

Preferred Qualifications:

• Bachelor of Arts degree in Graphic Design

• Positive/optimistic attitude driven by solutions with a point of view

• Experience working in a innovative, fast-paced, agile environment

• Experience in graphic design and environmental branding

• Extensive knowledge of product placement and visual display

• Exceptional communication skills, written and verbal

• Ability to maximize productivity through time management while promoting teamwork and actively contributing to a positive work environment

• CAD experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

New York City (Hybrid On-Site): $99,500 - $113,600 for Sr. Project Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).