Primarily responsible for directly addressing server service and support issues impacting end users. Works closely with other IT&S functions to ensure issues are resolved in a timely and successful manner. Performs configuration and installation of enterprise server, storage and backup technologies to support moves, adds, and changes ensuring minimal disruption in service. Provides hands-on assistance with installation, troubleshooting, and diagnostic support. Essential Functions. Timely respond... more details
Position Summary
Primarily responsible for directly addressing server service and support issues impacting end users. Works closely with other IT&S functions to ensure issues are resolved in a timely and successful manner. Performs configuration and installation of enterprise server, storage and backup technologies to support moves, adds, and changes ensuring minimal disruption in service. Provides hands-on assistance with installation, troubleshooting, and diagnostic support.
Essential Functions
Timely responds to escalated Help Desk Trouble Tickets and handles related issues.
Performs on-site analysis, diagnosis and resolution of server problems.
Monitors and manages server resources, including CPU usage, disk usage, and response times to maintain operating efficiency.
Accurately documents instances of server failure, repair, installation, and removal.
Oversees and administers an expanding VMWare ESX environment.
Installs, configures, tests, maintains and troubleshoots Windows servers, related hardware and software.
Collaborates with Desktop Support group, Helpdesk, and internal customers to ensure efficient operation of University Hospitals systems infrastructure.
Supports and manages the daily operations of various server technologies such as Windows, Citrix XenApp and Unix.
Supports and manages the daily operations of HP storage technologies.
Supports and manages the daily operations of an enterprise backup technology – TSM.
Participates in on-call service rotation; provides 24 x 7 production support on a rotating basis. Performs occasional night/weekend work as assigned.
Required For All Jobs
Performs other duties as assigned.
Complies with all policies and standards.
For specific duties and responsibilities, refer to documentation provided by the department during orientation.
Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.
Qualifications Education
High School Equivalent / GED Required and
Bachelor's Degree Preferred
Work Experience
3 years experience with computer systems Required and
Experience with server hardware, file systems, core computing software, networking, and maintenance Required
Knowledge, Skills, & Abilities
Active Directory and Exchange management knowledge. Required
Windows, Citrix XenApp or Unix experience. Required
Enterprise server backup experience. Required
Detail-oriented and organized, with good analytical and problem solving ability. Required
Notable client service, communication, presentation and relationship building skills. Required
Ability to function independently and as a team player in a fast-paced environment. Required
Must have strong written and verbal communication skills. Required
Ability to effectively document processes. Required
Self-starter who is inspired by technology, highly organized, and ability to work with minimal supervision. Required
Excellent skills with Microsoft Office Suite including Visio and Project Required
Additional Licenses and Certifications
Microsoft (MCP, MCSE), Citrix, Cisco, VMWare, A or similar Preferred
Physical Demands
Standing Occasionally
Walking Occasionally
Sitting Constantly
Lifting Rarely 20 lbs
Carrying Rarely 20 lbs
Pushing Rarely 20 lbs
Pulling Rarely 20 lbs
Climbing Rarely 20 lbs
Balancing Rarely
Stooping Rarely
Kneeling Rarely
Crouching Rarely
Crawling Rarely
Reaching Rarely
Handling Occasionally
Grasping Occasionally
Feeling Rarely
Talking Constantly
Hearing Constantly
Repetitive Motions Frequently
Eye/Hand/Foot Coordination Frequently
11001 Cedar Ave (170) 11001 Cedar Ave Cleveland, 44106
Job Abstracts is an independent Job Search Engine. Job Abstracts is not an agent or representative and is not endorsed, sponsored or affiliated with any employer. Job Abstracts uses proprietary technology to keep the availability and accuracy of its job listings and their details. All trademarks, service marks, logos, domain names, and job descriptions are the property of their respective holder. Job Abstracts does not have its members apply for a job on the jobabstracts.com website. Additionally, Job Abstracts may provide a list of third-party job listings that may not be affiliated with any employer. Please make sure you understand and agree to the website's Terms & Conditions and Privacy Policies you are applying on as they may differ from ours and are not in our control.
We would like to take a second to Welcome You to Job Abstracts, the nation’s largest Pure Job Board. With over 3.1 million job listings from 15,000+ Companies & Organizations, we help job searchers find careers that match their interests. As an anonymous user, you have probably discovered how easy our system is to use. However, you have just scratched the surface of what we can offer.
We encourage you to Register so you can use our most powerful features: searching with multiple terms, setting up multiple locations, establishing favorite companies, and accessing your search history. If you find a job you like, you can apply directly for it, and then, keep notes on it. We will also keep a lookout for jobs that match your search terms and email you when we find something you may like.
You can register for free and the system is free to use. If you like our system so far, click on Register and unlock the power required by serious job searchers.
Any time you conduct a search, the system shows you job matches, ranked by their Relevance Score (RS).
The score is calculated by a proprietary algorithm that uses Intelligent Machine Learning.
The Relevance Score tells you how well the job opportunity matches your search term or terms.
When not logged in, the system is limited to one search term. Scores for single term matches are usually lower.
When you register, log in, and set up multiple terms prioritized by importance, the jobs found for you will receive a much higher Relevance Score.
