Job Abstract

In this role, you will be essential in providing clinical administrative support to physicians and comprehensive care coordination for patients at the Children's Health Center in Westwood, a primary and subspecialty pediatric clinic. You will assist patients in accessing service within the health system and facilitate communication with physicians. Responsibilities include, but are not limited to:

• Work on prior authorization requests and obtain authorizations for patient care
• Referral processing
• Triage messages
• Support appointment accommodation requests
• Review of provider schedules
• Interface with the Patient Communication Center
• Review and upload of medical records

Salary Range: $28.23 - $40.44 Hourly

Required:

• Skill in setting priorities which accurately reflect the relative importance of job responsibilities.
• Ability to establish and maintain productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds.
• Ability to creatively integrate competing demands into a productive working environment.
• Skill in verbal communications to clearly convey complex problems in both formal and informal situations.
• Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health.

Preferred:

• Knowledge of specific specialty practice and workflows.
• Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and its services and programs.
• Knowledge of hospital computer system, and personal computer systems and the various software products to perform administrative work.
• Familiarity and knowledge of authorization process & managed care programs.