Responsible for onsite installation, maintenance and repairs of Industrial Print equipment Communicates clearly and professionally with customers to handle requests efficiently; conveys technical information in an easily understood manner; exceeds customer expectations regularly Identifies urgent situations that require additional actions to satisfy the customer’s needs including escalations of technical issues; avoids customer downtime by recommending alternatives and workarounds. Advanced netw... more details
Overview Provide onsite technical support to customers on the operation, maintenance and repairs of industrial printing systems. This includes documenting work performed, tracking parts usage, testing, calibrating, troubleshooting, training, loading software updates and performing preventative maintenance at scheduled intervals. Responsibilities Responsible for onsite installation, maintenance and repairs of Industrial Print equipment Communicates clearly and professionally with customers to handle requests efficiently; conveys technical information in an easily understood manner; exceeds customer expectations regularly Identifies urgent situations that require additional actions to satisfy the customer’s needs including escalations of technical issues; avoids customer downtime by recommending alternatives and workarounds. Advanced networking and software knowledge is necessary A+ & N+ certification is a plus PLC troubleshooting experience is required Provide operator training on mechanical aspects as well as software operation Provide training to the Industrial Print team on mechanical & software operation of the KM-1 Ability to manage situations that involve multiple variables without outside assistance Expert knowledge troubleshooting pre-press and press problems Able to assist customers with workflow issues and recommend solutions Possesses the skillset to perform color correction to meet customer expectations Ability to work independently and work well with peers High degree of self-motivation to succeed and dedicated to self- improvement Detailed knowledge in reading wiring diagrams, repair manuals related to digital press equipment Ability to analyze, interpret and communicate technical data Ability to prioritize and organize without direct supervision, multi-tasking ability is a must Actively participants in learning opportunities and completes assigned curriculum in a timely manner; applies knowledge to continuously improve the customer experience Perform projects and tasks assigned by Konica Minolta management Qualifications Minimum High School diploma Work history in industrial inkjet technology or offset press repair (3 years minimum) Minimum 3-5 years of offset press or industrial inkjet experience necessary Strong working knowledge of either the KM-1 or competitors related products Proficiency in time management and organizational discipline. Willingness to travel up to 70% to assist others with difficult issues Ability to work different shifts if necessary Attention to detail in every facet of responsibility is mandatory Strong mechanical aptitude, able to resolve issues without outside assistance Self-motivated, able to work alone under high pressure as well as part of a team to resolve issues Knowledge of computers and industry standard software Inquisitive thinking process, active participant in technical calls and requests for assistance Excellent interpersonal, communication, presentation and listening skills Industry certifications in the area of color About Us Konica Minolta’s journey started 150 years ago, with a vision to see and do things differently. We innovate for the good of society and the world. The same purpose that kept us moving then, keeps us moving now. Konica Minolta Business Solutions U.S.A., Inc. is reshaping and revolutionizing the workplace to achieve true connectivity through the Intelligent Connected Workplace. The company guides and supports its clients’ digital transformation through its expansive office technology portfolio, including IT Services (All Covered), intelligent information management, managed print services and industrial and commercial print solutions. Konica Minolta has been included on CRN’s MSP 500 list nine times and The World Technology Awards named the company a finalist in the IT Software category. Konica Minolta has been recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for sixteen consecutive years, and is proud to be ranked on the Forbes 2021 America’s Best-in-State employers list. The company received Keypoint Intelligence’s BLI 2021 A3 Line of The Year Award and BLI 2021-2023 Most Color Consistent A3 Brand Award for its bizhub i-Series. Konica Minolta, Inc. has been named to the Dow Jones Sustainability World Index for nine consecutive years and has spent six years on the Global 100 Most Sustainable Corporations in the World list. Konica Minolta partners with its clients to give shape to ideas and works to bring value to our society. For more information, please visit us online and follow Konica Minolta on Facebook, YouTube, LinkedIn and Twitter. EOE Statement Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.
