Collaborative contributions by the Pharmacy Technician is essential to our success including working with various departments within Pharmacy as well as other divisions of AHF, our patients and partners. The skills discussed below are representative of the knowledge, experience and abilities that lead to our success together.
Pharmacy Technician contributes to AHF’s mission by presenting a friendly smile, a helpful voice, a helpful attitude, to patients, clients and customers seeking services, information, requesting to transfer their prescriptions to AHF, filing grievances or complaints.
Within their duties of handling incoming calls, meeting and greeting patients in the Pharmacy they are problem solvers, providing a “helping hand” and provide a calming influence to patients that seem to be upset or in a stressful situation.
The Pharmacy Technician can enhance the experience of other AHF Pharmacy employees by being friendly and helpful and by offering to give them a helping hand when they need it. In addition, giving feedback to their manager about how service could be improved will allow the team member to enhance their contribution.
The Pharmacy Technician adds consistent value to the AHF Pharmacy Team by adapting to various situations with ease and by being flexible.
SKILLS THAT CONTRIBUTE TO OUR SUCCESS
A Pharmacy Technician’s superior telephone communication skills, interpersonal skills, customer friendly attitude, motivation to provide outstanding customer service, proactively assisting patients solve various issues and problems related to receiving service from the AIDS Healthcare Foundation, are the essence of your contribution to our Mission.
A Pharmacy Technician’s understanding of HIPAA and AHF Standards for confidentiality, client anonymity, along with the AHF Pharmacy Compliance policy and procedures, assures our patients and clients that AHF and AHF Pharmacy are trusted partners in their overall care and quality of life.
Maintaining a neat and clean personal appearance, leaving assigned work station in a neat, clean and orderly condition, ready for the next shift, assisting with the training of others in the workflow and overall services of AHF and AHF Pharmacy contributes to an efficient and error free work place. Additional contributions such as assisting in the development and implementation of new systems and procedures, becoming “HIV Knowledgeable”, becoming cross trained in all aspects of the pharmacy operations and accepting assignments on a rotating basis, are all important contributions to our success.
Assisting AHF in providing “gold standard” customer service, becoming certified when appropriate, based on contracts, grants, Memorandum of Understanding agreements or any other Ryan White or Accreditation Standards, related to training, contributes to the growth of AHF. In addition, enrollment of new patients into service and the retention of patients in care, as well as being aware of competitor’s, their services, and effectiveness in the market place are contributions that are at the core of our success.
Contributing to the success of patients and clients with the improvement of their quality of life by participating in various programs and services that enhance our patients’ adherence to therapy and treatment, communication with providers and referral sources.
Becoming familiar with all aspects of AHF’s mission, core values and scope of services, participating in community activities of AHF, AHF Pharmacy, AHF Affiliates, Affinity Groups and AHF Departments contributes by promoting the mission of AHF and the spirit of “giving back” to the communities we service.
