Job Abstract

Location

US-CA-Commerce

ID

2024-26267

Type

Regular Full-Time

Category

Information Technology

The IT Support Specialist provides technical remote and on-site support to Breakthru network users, including general software installation, documentation, and troubleshooting on a variety of hardware (facility servers, PCs, and laptops). The position primarily works with end users and assists with PC based software applications.

• Provide administration, maintenance and troubleshooting of ipads, desktops, laptops, servers, and other technological equipment.
• Coordinates additions, moves, upgrades (hardware and software) for facility users.
• Administrative responsibilities of office equipment:
  • Voicemail/phone and email applications.
  • Printers
  • Computers equipment used in picking, sorting and management of warehouse inventory.
• Recommends hardware / software and telecommunication equipment upgrades.
• Assists users with software applications, including Microsoft Office, Adobe, etc.
• Monitor established network policies and procedures to ensure conformance with Information Technology and Company objectives.
• Answer tickets submitted to the IT Helpdesk Center across the enterprise.
• Working periodic nights, weekends and holidays as required by business needs.
• Other duties, as assigned by the jobholder’s supervisor, may also be required.

• High school diploma or equivalent
• Minimum of 2 years of experience in a Information Technology role.
• Proficient PC skills using MS Office and other various computer programs including presentation software
• Must be a results-oriented professional with verbal/written communication skills using diplomacy and discretion as well as customer service skills
• Ability to multi-task, work independently and/or within a team, pay attention to detail and meet deadlines
• Utilize sound judgement and problem-solving skills
• Ability to work in fast-paced, high-volume, team environment

Preferred Qualifications:

• Associates’ degree in related field and/or equivalent training and work experience
• Previous experience with SAP, Workday, Citrix, Mo Mobile Device Management platform, PowerShell, and Office 365 Administration

Physical Requirements:

• While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone

Competencies:

• Accountable for meeting own targets, work is reviewed periodically.
• Problems encountered will be defined, repetitive, and routine with a solution readily available.

Salary and Benefit Statement:

Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant’s skills and prior relevant experience.

• $27.00 - $37.00 per hour
• Benefits package includes medical, dental, and vision coverage, 401(k) matching, and PTO and holiday

This job description is only a summary of the typical functions of this position, not an exhaustive or comprehensive list of all possible job responsibilities, tasks and duties. Responsibilities, tasks, and duties of individual jobholders may vary from the above description.