Job Abstract

ICF is a mission-driven company filled with people who care deeply about improving the lives of others and making the world a better place. Our core values include Embracing Difference; we seek candidates who are passionate about building a culture that encourages, embraces, and hires dimensions of difference . Diversity & Inclusion, is simply who we are and what we do.

We are seeking a Content Management Specialist for the HUD Exchange (www.hudexchange.info), an award-winning U.S. Department of Housing Urban Development (HUD) digital platform which centralizes resources for HUD’s grantees, providing training, tools, reports, help desks, and much more. Target users include lenders, state and local governments, nonprofits, Public Housing Authorities, tribes, the general public, and more.

As a Content Management Specialist, you’ll join a collaborative team of HUD subject matter experts, content managers, customer service specialists, software engineers, user experience and graphic designers, and data analysts. You will contribute to developing and organizing key information and providing an exceptional customer experience to those seeking information from HUD.

What You’ll Be Doing

Create and Manage Web Content

• Develop and utilize knowledge of HUD’s programs and systems
• Write and edit content for clarity, readability, and effectiveness
• Gather requirements and collaborate with user experience and graphic designers to create wireframes and design mockups to conceptualize new web pages and tools
• Design, code, and launch web pages and tools using a content management system (CMS)/learning management system (LMS) and coding using HTML/CSS
• Support customer research and usability testing efforts
• Collaborate with team leads to guide designers, developers, QA testers, system administrators and other internal team members to deliver quality content and solutions on time and on budget
• Support communications efforts, including disseminating email campaigns, developing marketing plans, and other communications
• Analyze performance data (such as Google Analytics and search logs) to measure success and inform site enhancements
• Provide customer support, including responding to policy, resource, and technical inquiries

Manage Tasks

• Work directly with customers, clients, contractors, and team members to determine needs and develop solutions
• Schedule and lead client meetings; provide notes and action items following meetings
• Support various aspects of project management including: scoping tasks; creating project plans; developing and managing budgets, internal team schedules, and project milestones
• Effectively present ideas to different audiences (from the general public to subject matter experts)

What you must have (minimum qualifications)

• Bachelor’s degree in Public Policy, Government, Economics, Urban Planning, or another relevant field, OR in lieu of education, a minimum of 4 years of relevant experience.
• Minimum 3 years of relevant professional experience

What we would like you to have

• Excellent attention to detail, including copyediting and QA/QC skills
• Excellent communication skills with the ability to tailor communications for the web and to people with varying levels of technical understanding
• Exceptional time management skills with the ability to produce high quality work on time and within budget
• Proven organizational skills and ability to juggle multiple priorities at any given time
• Proven ability to work independently as well as collaboratively
• Experience coding web pages using HTML and CSS
• Experience making web content user-friendly and 508-compliantExperience in MS Office Applications (Word, Excel, PowerPoint, Outlook, Visio) and Adobe Acrobat
• Experience in applications such as Mailchimp, YouTube, Jira, SharePoint, Mural, Tableau, Adobe Creative Cloud, Survey Monkey, Canva, etc.
• Passion for doing good and dedication to the housing and community development mission

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