Job Abstract

Sr Manager, Retail Security Operations - Security Strategy and Programs

At Capital One, we dare to dream, disrupt and deliver a better way. Our goal is simple—bring ingenuity, simplicity and humanity to an industry ripe for change. In Global Workplace Services (GWS), we deliver holistic solutions that serve and safeguard our communities and environments. We empower associates to deliver their best by cultivating a culture of inclusion and belonging, where varying perspectives and opinions are valued. We embrace each other’s differences and encourage all team members to lean into their talents and skills to deliver superior experiences for both internal and external clients.

GWS is seeking a Senior Manager to join the Retail Security Operations (RSO) team. The Senior Manager will work with an experienced and dynamic team and report directly to the Vice President of Retail Security Operations who leads security for Capital One’s retail branches, cafes and ATMs. 

As a member of the RSO leadership team, the position will lead our retail security strategy and well managed programs to include oversight of our ATM security program. This role will serve as a program manager, a business-minded security storyteller and a leader. Additionally, this role supports the RSO team in its overall mission in providing a safe and secure environment for Capital One associates and customers. 

This person will be focused on tracking the progress of strategic objectives, improving the effectiveness and efficiency of internal processes, enhancing service levels and providing analytical business insights across a dynamic, fast-paced environment in order to protect our people and facilities. 

The Senior Manager Candidate: 

• Will have a strong and proven record leading dynamic security teams where they are as comfortable leading a team as they are working cross-functionally across multiple teams to achieve a common goal.  

• Will be a collaborative leader who is comfortable working in a “team-of-teams'' environment comfortable communicating at speed with inclusion and transparency.

• Possesses strong written and oral communication, presentation, influencing and storytelling skills. 

• Has advanced project/change management skills and the ability to effectively communicate with all members of their team and across key stakeholder groups to ensure collaborative success. 

• Has experience and skill at navigating strategic change. 

Key Responsibilities:

• Drive and lead business management, strategic planning, communications, change management and operational excellence to ensure we are a well managed team

• Build relationships and collaborate with cross-functional stakeholders across multiple departments to understand processes and drive results

• Bring subject matter experts, stakeholders and partners to the discussion to achieve superior results.

• Develop executive ready reporting and communications on program strategy and engagement to communicate a compelling story in support of decision-making

• Drive and track program projects, strategies and objectives within RSO; uses data to provide insights to GWS and Retail leaders to strengthen programmatic objectives

• Manage RSO team’s quarterly planning to ensure a shared vision across teams

• Ensures the RSO team is leveraging Agile practices to align to a shared vision, identify cross-team dependencies and plan our strategic roadmap.  

• Lead our well managed initiative by identifying and delivering improvement activity across RSO through the implementation of process improvement methodologies and the application of innovative thinking

• Lead collaboration to define our strategic roadmap to execute priority objectives

• Develop and performs/tests quality assurance/control processes across the retail enterprise and works closely with GWS Risk in the identification and mitigation of risk 

• Work closely with the GWS data analytics team to develop/enhance dashboards, metrics and other performance/risk indicators to support Quarterly and Monthly Business Reviews

• Participate in and execute other special projects for the team on an as needed basis

Ideal Candidate:

• Leadership and Teamwork: Strong leadership, collaboration, and teamwork

• Strategic Leadership: Develop business strategies supporting preparedness, security and incident response

• Strong Executive Communication Skills: Impeccable written and oral communication skills, coupled with strategic influencing skills and the ability to drive consensus through intellect and interpersonal skills.

• Strong proficiency in Google Suite and specifically Google Slides to produce high level communications and presentations that tell a story

Basic Qualifications:

• Bachelor’s Degree or Military Experience

• At least 1 year of experience in either the private sector,  military or law enforcement with physical security and incident management 

• At least 5 years of People Management and Project or Program Management experience

• At least 1 year of experience in Agile and PI Planning practices

• At least 1 year of experience in risk management and emergency management life cycle 

Preferred Qualifications:

• 10+ years of proven success in a customer/stakeholder facing role to include project/change management, communications/marketing, corporate strategy, business analytics or other related roles

• 7+ years of people management experience directly leading teams and collaborating with cross functional teams

• 2+ years of strong experience in Agile practices

• 3+ years of strategy development for an enterprise or national program

• Demonstrated strong organizational, project management and analytical skills

• 1+ years of experience with physical security issues and emergency management lifecycle

• 2+ years of experience leading Agile and PI Planning practices

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).