The IT Director, Business Relationship Management serves as a primary point of contact for the Business with IT Programs/ Portfolios. The IT Director, Business Relationship Management is the primary relationship owner and the IT planning lead for business customer(s) and is the conduit through which business priorities and needs are communicated and incorporated within the overall IT plan and standards. The IT Director, Business Relationship Management is also accountable for the intake of new c... more details
The IT Director, Business Relationship Management serves as a primary point of contact for the Business with IT Programs/Portfolios. The IT Director, Business Relationship Management is the primary relationship owner and the IT planning lead for business customer(s) and is the conduit through which business priorities and needs are communicated and incorporated within the overall IT plan and standards. The IT Director, Business Relationship Management is also accountable for the intake of new capability requests as well as an escalation of issues in current capabilities. The incumbent will be the primary liaison for all IT projects that impact the supported business divisions. The IT Director, Business Relationship Management will also be responsible for development and execution of the IT governance processes at the Group and Division/Regional level. The IT Director, Business Relationship Management will develop and publish the Group/Division IT Strategy (for the supported areas) and document key business initiatives and the IT strategy required to support the business.
The primary responsibility of the role is to partner with the Business function areas, IT executives, Enterprise Architecture (EA), IT Leaders and Project teams, Business Process and Business Planning leaders to create an actionable roadmap for the work IT teams will deliver. The IT Director, Business Relationship Management must navigate cross-functionally with executive leadership in pursuit of demand management, resource alignment, and solutions delivery. The IT Director, Business Relationship Management is the representative of the business partners to the IT organization for the realization of business value through IT Delivery. The role provides thought leadership on industry trends and innovation opportunities for their respective business areas to be incorporated into future capabilities. A successful IT Director, Business Relationship Management will need to have a strong understanding of business processes across sales management, customer service, S&OP, process manufacturing plus formulation and regulatory processes across Sherwin Williams or the coatings industry.
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