Updated: Apr 22, 2024
Location: Orange
Job Type:
Department: Patient Experience
UC Title: BLANK AST 3
Position Number: 40322119
Reports to: Manager, Guest Services
Working Title: Guest Services Liaison
Cost Center: Patient Experience (428670)
Bargaining Unit: Intl Brotherhood, Teamsters
FLSA: Nonexempt
Date Created: 4/21/2023
Job Code: 004722
Hours: 40
Shift: Not Applicable
FTE: 1
Position Summary:
The incumbent provides a wide range of services to ensure a safe, positive, welcoming, and helpful environment for patients, family members, and guests in the Admissions, Pre-Operative, and Surgical areas. Delivers a high level of customer service, creating a professional and positive first impression.
Total Compensation
In addition to the salary range listed below, we offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our:
Compensation practices (https://www.hr.uci.edu/partnership/totalrewards/compensation.php) and
Benefits (https://careersucirvine.ttcportals.com/pages/benefits).
Salary Range:
Hourly Rate Minimum $27.34 Midpoint $33.26 Maximum $39.18
Required Qualifications:
Experience with Word and Excel
Ability to establish and maintain effective working relationships across the Health System
Ability to maintain a work pace appropriate to the workload
Must demonstrate customer service skills appropriate to the job
Excellent written and verbal communication skills in English
Ability to make quick and sound decisions based on individual situations in order to meet customer needs
Must maintain a clean, well groomed, professional appearance at all times
Minimum 1 year experience working in a patient relations / guest services position within a medical center or hospital
Effectively responds to the emotional, distraught and/or difficult behavior of guests
Must be able to understand and apply behaviors that are sensitive to diversity of different cultures
Must possess the skill, knowledge and ability essential to the successful performance of assigned duties
Must be willing to work flexible shifts, including occasional weekends, holidays and overtime as assigned
Must be available for occasional travel as needed
Preferred Qualifications:
Bilingual in English and Spanish
Prior experience working in a customer service position, preferably in a hospital or clinic setting
Knowledge of medical terminology
Knowledge of University and medical center organizations, policies, procedures and forms
Conditions of Employment:
The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:
- Background Check and Live Scan
- Legal Right to Work in the United States
- Vaccination Policies
- Smoking and Tobacco Policy
- Drug Free Environment
The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.
- California Child Abuse and Neglect Reporting Act
- E-Verify
- Pre-Placement Health Evaluation
Details of each policy may be reviewed by visiting the following page: https://hr.uci.edu/new-hire/conditions-of-employment.php
Closing Statement:
The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.
We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.
UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact UCI’s Employee Experience Center (EEC) at [email protected] or at (949) 824-0500, Monday – Friday from 8:30 a.m. – 5:00 p.m.
