Description
Director, Relationship Management
Alvarez & Marsal is a group of entrepreneurial, action and results-oriented professionals who take a hands-on approach to solving our clients' problems and assisting them in reaching their potential. Our culture celebrates independent thinkers and doers who can positively impact our clients and shape our industry. The collaborative environment and engaging work—guided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity—are why our people love working at A&M.
We provide tax, turnaround management, restructuring, performance improvement, and corporate advisory services. Our tax practice is unique in that we offer the opportunity to work without audit conflict and truly act a trusted business advisor. We provide our teams with opportunities and support to develop and cultivate careers that are most meaningful to them and reward them based on their achievements.
The Client & Business Development team within our Tax practice provides our practitioners with awareness, education and support for sales enablement and client loyalty. We are seeking a strategically minded professional who comprehends the operations of professional services firms, as well as the Tax industry, to join the Client & Business Development team with an emphasis on Relationship Management. This role is primarily focused on sales operations and strategy, partner onboarding, key account management, and partnership with leadership to implement growth strategies.
Responsibilities:
- Lead the key account management program for the Tax practice in coordination with the global firm. This includes hosting regular account calls for priority clients, tracking and reporting on progress, and executing actions related to growth goals.
- Regularly communicate with Tax leadership on KPIs, best practices, and updates, providing transparency and facilitating informed decision-making.
- Lead the development and execution of go-to-market campaigns for established and new services, contributing to the Tax practice’s market positioning and business growth.
- Proactively monitor and interpret evolving market trends, assessing their potential impact on service delivery and opportunities, as well as influencing strategic market entry approaches, to ensure the Tax practice maintains a competitive edge
- Collaborate with A&M’s internal marketing team to create and execute campaigns that support the practice, aligning marketing efforts with the Tax practice's goals.
- Partner with Managing Directors, providing guidance and support to drive performance and growth on their accounts and practices.
- Establish and maintain a strong relationship between the Tax practice and A&M Support Services such as Marketing, Research Department, and Knowledge Management to ensure the Tax practice's needs are met effectively and efficiently.
- Coordinate the Tax practice's PR and social media programs in collaboration with the Marketing team, ensuring consistent messaging and brand representation.
- Support the management of the Tax practice’s philanthropic programs, contributing to the firm's corporate social responsibility initiatives.
- Foster collaboration with peers in other practices across the firm, promoting cross-functional teamwork and knowledge sharing.
- Act as a key player in planning and executing internal and external events, including internal offsites and the bi-annual client event, ensuring they align with the firm's objectives and standards.
Qualifications:
- Bachelor’s degree required;
- 5-7+ years of business development, strategy, and marketing experience required, preferably in a consulting / professional services organization;
- Proven track record of managing and supporting a business development function for a professional service practice;
- Tax industry experience within a professional services organization desirable;
- Ability to productively influence up and across the organization;
- Strong interpersonal skills, with the ability to communicate effectively across all levels of the organization, both to share visions/ideas, and to identify and manage conflict, risks, and challenges;
- Creative problem-solving and ideation skills;
- Proven project management skills;
- Experience with CRM tools, especially Salesforce;
- Understanding of basic Excel, Tableau, Power BI, AI, and other related platforms
The salary range is $150,000 - $165,000 annually, dependent on several variables including but not limited to education, experience, skills, and geography. In addition, A&M offers a discretionary bonus program which is based on a number of factors, including individual and firm performance. Please ask your recruiter for details.
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Diversity & Inclusion
A&M’s entrepreneurial culture celebrates independent thinkers and doers who can positively impact our clients and shape our industry. The collaborative environment and engaging work—guided by A&M’s core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity—are the main reasons our people love working at A&M. Inclusive Diversity means we embrace diversity, and we foster inclusiveness, encouraging everyone to bring their whole self to work each day. It runs through how we recruit, develop employees, conduct business, support clients, and partner with vendors. It is the A&M way.
Equal Opportunity Employer
It is Alvarez & Marsal’s practice to provide and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination because of race, color, creed, religion, national origin, ancestry, citizenship status, sex or gender, gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, family medical history, genetic information or other protected medical condition, political affiliation, or any other characteristic protected by and in accordance with applicable laws. Employees and Applicants can find A&M policy statements and additional information by region here.
Unsolicited Resumes from Third-Party Recruiters
Please note that as per A&M policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters are engaged to provide candidates for a specified opening and in alignment with our Inclusive Diversity values. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that A&M will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.
