Job Abstract

VCA Animal Specialty Group (ASG) is seeking experienced Veterinary Customer Service Representatives. MEDICAL EXPERIENCE REQUIRED. We are looking for candidates that believe in high quality, compassionate care. Applicants should have at least 1 year of veterinary CSR or DA experience. We are located across the freeway from the Los Angeles Zoo. Below are just some of the skills one must be proficient in for this position. Ensure clients are having an overall excellent experience. Compassionately c... more details

VCA Animal Specialty Group (ASG) is seeking experienced Veterinary Customer Service Representatives. MEDICAL EXPERIENCE REQUIRED.

We are looking for candidates that believe in high quality, compassionate care. Applicants should have at least 1 year of veterinary CSR or DA experience. We are located across the freeway from the Los Angeles Zoo.

Below are just some of the skills one must be proficient in for this position.

• Ensure clients are having an overall excellent experience
• Compassionately communicate with clients (greet and check-in clients upon arrival, answer phones, present estimates, etc.)
• Schedule and confirm appointments.
• Process payment transactions
• Obtain records from referring RDVMs
• Send and receive emails, text, Teams messages and phone calls
• Ensure the lobby and exam rooms are clean and presentable
• Manage medical records, charts, reports and correspondence

At VCA, your passion for medicine and compassion for pets and people is matched with a commitment to your professional growth. We are a teaching hospital that prides ourselves on growing our team members.

Why You Should Consider VCA Animal Specialty Group

• Competitive compensation from $20-$26
• Comprehensive benefits package, including: medical/dental/vision after 30 days of employment
• Paid vacation for full-time associates (Vacation is on an accrual basis)
• 401(k) w/ company matching
• Generous personal pet care discounts at VCA ASG and your home VCA pDVM
• Health & Wellness resources, such as 12 FREE sessions with Lyra per year

Shifts:10 hours 4 days/week.

Pay range: $20-$26/hr

We offer overtime and pickup shifts with manger approval!

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.