Job Abstract

Product Manager—Observability & Governance

Product Management 

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology.

We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the cloud revolution transforms our society and our industry.

We are looking for a Product Leader for our Enterprise Products Technology team who is imaginative, collaborative and truly passionate around making lives better for engineers. This role provides the opportunity to see how your products and investment decisions transform our engineering community.  

The ideal candidate:

• Excited by new technology:  you use it, you learn new tech; ideally in your past you built it

• Energized by engaging with engineers: you bring empathy and understanding to internal and external customer and user needs, including the challenges engineers face day in and day out

• Brings Product Management expertise:  you build product strategies, operationalize product metrics, and build business cases

• Comfortable working in grey space:  you excel at working through ambiguity and the change management that comes with establishing teams to drive clear, actionable outcomes

• Excellent communicator: you are an effective communicator and storyteller, and are comfortable conversing with engineering teams, stakeholders, and senior leaders

Responsibilities include:

• Taking a customer-focused, data-driven approach to defining, executing, and delivering a product roadmap and product strategy

• Contributing to the design of Capital One’s observability and monitoring strategy, and then executing on that strategy to improve our engineer and SRE experience;

• Working with highly technical customers of a large platform at the center of the company

• Engaging customers directly through a variety of channels to serve as the voice of the customer internally: identifying new capabilities, defining product features, and working closely with development teams to get those features incorporated

• Working in a cross-functional group - you will work closely with engineering, design, operations, finance and executive teams to bring a product to life

• Drive the product management practice within the organization, defining expectations and commitments

• Operationalizing product metrics for the products you own and building the business case for new investment

• Influencing senior stakeholders to use our products and sharing with them the outcomes we are enabling to strengthen investment

We want you if you are:

• Intellectually Curious. You ask why, you explore, you're not afraid to blurt out your crazy idea or follow an email chain for weeks to find someone with an answer. Comfortable with ambiguity, a hunger to learn and a seeker of new challenges.

• Communicator & Influencer. You can communicate complex ideas clearly regardless of your audience. Our team knows their priorities and why they’re doing what they’re doing. You always can rally associates to work with you.

• Do-er.You’re biased toward action, you try things and sometimes you fail. You can get around roadblocks and stay focused on your goals. You’re well organized, able to multitask and able to prioritize your work.

• Passionate & Customer Focused. You care about growing others and bringing them together around what’s possible. You get a thrill from the journey of building and shipping products, and you have a desire and ability to connect with our external or internal customers to fully understand their needs.

• Learner.You have an appetite to learn new things or new technologies all while exhibiting humbleness when the time comes to ask for help.

• Team Player.You enjoy working with diverse people and driving the team toward a common goal. You have the ability to put the team before yourself and establish long-lasting relationships.

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Basic Qualifications:

• Bachelor’s Degree or military experience

• At least 3 years of experience in product management, product design, agile delivery, business analysis, data science, or software engineering

Preferred Qualifications:

• Bachelor’s Degree in Computer Science or Engineering

• 3+ years’ experience in internal tools product management

• 3+ years’ experience with observability, monitoring, logging, and/or infrastructure-as-code

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

New York City (Hybrid On-Site):
$160,200 - $182,800 for Manager, Product Manager
San Francisco, California (Hybrid On-site):
$169,700 - $193,700 for Manager, Product Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).