Job Abstract

UDR, Inc. and its affiliated companies are seeking a Senior Maintenance Manager to join our team. This position oversees maintenance operations for 27 Seventy Five (964 homes) and Harbor at Mesa Verde (384 homes), our exclusive apartment communities located in Costa Mesa, CA.

Do you thrive on crafting an amazing customer experience and providing satisfying solutions to customers? Do you want to be a "Care Hero" and it's your job to save the customer's day?

As a Senior Maintenance Manager, every day you have opportunities to deliver first-class service to our residents in turn achieving customer happiness and retention.

Essential Functions:

• Manage and complete all resident service and maintenance requests as required. Manage service requests and completion of such including completing work orders as assigned and as necessary.
• Meet the service budget and manage the financial resources necessary to accommodate current and future maintenance and repair projects working within approved budget guidelines.
• Provide leadership with the service team as needed or directed by the District Service Manager including interviewing, orientation, training and provide feedback to the District Service Manager on their performance.
• Lead, direct, and supervise the service team in their day-to-day functions if applicable.
• Assist District Service Manager with reviewing and making Kronos timekeeping records for the service associates at the community.
• Manage and schedule the service support necessary to maintain the overall appearance, preventative maintenance, safety and OSHA/legal requirements to ensure the safety of residents and mitigate liability for the company.
• Manage execution of emergency repairs from within service team or from third-party service vendor.
• Conduct periodic inspections to assess effectiveness of policies and procedures and develop corrective action plans as needed.
• Develop standards for the cleanliness and overall appearance of the community’s grounds, amenities, building exteriors, market ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community.
• Manage, maintain, and report any amenity deficiencies to the Resident Services Manager and/or Community Director, whoever is designated as the property lead person.
• Schedule and supervise contractors/vendors.
• Manage vacant apartment turn schedules.
• Punch walks on all make-ready units as well as manage quality assurance of all vendor turns.
• Utility management for vacant apartments to ensure energy efficiency.
• Perform final walk for move-ins ensuring quality represents the company’s standard.
• Perform pre- and post-move out inspections, documenting and taking/attaching photos of unit condition.
• Provide determination for interior vacant condition for items to be replaced, such as carpet.
• Manage ROI installations to include administrative prep, vendor coordination, etc.
• Conduct weekly lighting inspections throughout the community, noting and resolving any issues per operational policy.
• Complete and or manage all community common area and resident service requests.
• Manage and oversee pest control for all units holding third-party vendor accountable.
• Provide inspections to all fitness equipment to ensure safe operation.
• Refrigerant (freon) usage and recovery log in compliance with Risk Management guidelines.
• Manage pool logs for vendor compliance.
• Complete Cap Labor forms.
• Purchase supplies and equipment to maintain appropriate levels of inventory working within the budget guideline and through Ops Technology.
• Monitor batteries for smart locks and proactively replace as necessary.
• Serve as point person for questions on programming of controlled access areas within the community.
• Manage equipment warranties and required follow-up.
• Provide superior customer service to internal and external customers.
• Training and mentor Service Technicians as needed
• Ensure leadership style creates a productive, motivated, informed, inspired, engaged and goal-oriented team.
• Comply with all Company policies and procedures related to employment.
• Commit to Living the UDR Values each day in every action taken when executing the essential functions of the job.
• Perform other duties as assigned or as necessary.

Experience, Knowledge and Skills:

• Minimum of five years’ experience in building and mechanical maintenance including HVAC, plumbing, electrical, appliance repair, painting and drywall
• Minimum of three years’ experience supervising/managing associates
• Administrative skills: communication and organizational skills, as well as project management and time management skills
• Extensive experience w/vendor management
• Experience working on "hot" communities and managing asbestos remediation process from start to finish
• Experience working on older communities >500units
• Proficient in the use of application software and modern technology
• Valid driver’s license

Education:

• High school or equivalent preferred
• Technical or vocational certificate and/or degree preferred
• EPA Type II or Universal certification required
• EPA Type I (Section 608) certification preferred
• Certified Pool Operator (CPO) certification a plus

Career Development and Advancement:

We offer ongoing education opportunities to encourage the skillset development of our employees and have a validated culture of enhancing the growth and advancement of their individual career goals. We believe our employees are the organization's most important asset.

Exceptional Benefits:

We offer a comprehensive benefit package, Company matched 401(k), vacation and personal time (up to 10 vacation days, 6 sick days, 4 personal days, and 2 floating holidays per year) plus company observed holidays, discounts to live in our best-in-class communities, tuition reimbursement, company sponsored events, community service days, and our annual President's Club held in Las Vegas, honoring our associates for their exceptional customer service and operational excellence.

Benefits Offered:

• Medical, Dental, Vision Plans
• Medical Flexible Spending Account
• Dependent Care Spending Account
• Lifestyle Spending Account
• Supplemental Term Life Insurance
• Voluntary Cancer Insurance
• Supplemental Short-Term Disability Insurance / AD&D Insurance
• Voluntary Long Term Care Insurance
• 401(k) Plan with company match

Salary Range:
• $80,000/yr. – $90,000/yr., depends on experience

About UDR, Inc.

UDR, Inc., an S&P500 company, is one of the nation's largest owners and managers of residential apartment communities. Become a part of a company that is the industry leader of transformational change and operational innovation!

UDR Inc. is an Equal Employment Opportunity Employer.

UDR is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

UDR is committed to providing and maintaining a diverse workforce and an inclusive work environment with equitable access and opportunity for associates to participate, grow, and reach their full potential.