The Service Advisor / Detail Lead is responsible for work allocation, supervision and training of a team of detail technicians to assure efficient and productive team performance. At AutoNation, we want our employees to feel happy, healthy, and valued as they work to provide a top-notch experience for our customers. We offer our full-time Associates great, competitive benefits, effective Day One: Higher income potential Full benefits package including Paid Time Off & 401 K w/ Company match Longe... more details
AutoNation Reconditioning Services – Southern CA AutoNation is now hiring an Autonomous Vehicle Service Advisor to join our team and work alongside our nationally recognized Autonomous Vehicle Partner at a West Los Angeles Service Depot. In this exciting role, you’ll be responsible for processing depot repair orders, allocating work assignments, and providing support to the Autonomous Vehicle Technician Specialists working on maintenance and repairs for our Autonomous Vehicle Partner. You will also be responsible for ensuring that the Depot is processing repairs in a timely manner and meeting our Autonomous Partners service expectations while working alongside other AutoNation teammates in a positive, innovative work environment. Position Overview The Service Advisor / Detail Lead is responsible for work allocation, supervision and training of a team of detail technicians to assure efficient and productive team performance. At AutoNation, we want our employees to feel happy, healthy, and valued as they work to provide a top-notch experience for our customers. We offer our full-time Associates great, competitive benefits, effective Day One: Higher income potential Full benefits package including Paid Time Off & 401K w/ Company match Longevity bonuses Generous employee referral bonus program for Technicians (employees can earn up to $2500 per Tech referral!) Employee discount on vehicle purchases, parts, & service Advancement opportunities And so much more! What are the day-to-day responsibilities? Schedule and assign daily work objectives for the service detail technicians Monitor performance and counsel service detail technicians with behavioral or performance issues Train, coach, supervise and assist the service detail technicians Maintain a safe and efficient shop area that is free of hazards Maintain an objective assessment of each service detail technician's training, skills and abilities With the assistance of the service consultant and service manager, chart the performance of each service detail technician Coordinate ongoing training for the service detail technicians and maintain a log of the completed training and certifications received Maintain a schedule of the service detail technician absences for training, vacation or personal reasons to assure proper staffing to meet work demands Conduct team meetings with the service consultants and service detail technicians to assess prior day performance and review work assignments for the day What are the requirements for this job? High School Diploma or equivalent Strong understanding of autonomous systems, including how they function and interact, must have Experience in self-driving systems and their operational processes, highly desirable Familiarity with car repair and maintenance, a plus Excellent verbal and written communication skills Must have a valid driver's license Ability to drive manual transmission vehicles Demonstrated customer service skills Computer skills Two or more years of supervisory experience (preferred) 24/7 Operation / Several work schedules to choose from such as: 6:00am - 2:30pm 2:00pm - 10:30pm Company Overview AutoNation, a provider of personalized transportation services, is driven by innovation and transformation. As one of America's most admired companies, AutoNation delivers a peerless Customer experience recognized by data-driven consumer insight leaders, Reputation and J.D. Power. Through its bold leadership and brand affinity, the AutoNation Brand is synonymous with "DRVPNK" and "What Drives You, Drives Us." AutoNation has a singular focus on personalized transportation services that are easy, transparent, and Customer-centric. Benefits Click here to learn more about our Benefits. Join us as we pave the way to moving our company, our communities and our industry forward. Apply today at a location near you or wherever you dream the road will take you. AutoNation is an equal opportunity employer and a drug-free workplace.
