This position supports the maintenance, business operations, and physical assets of Bank facilities at an advanced level of scope and ability. Ensures department activities and methodologies create value for the Bank, as well as align with business goals and objectives. Implements policies or procedures that enforce regulatory and corporate policy compliance. Maximizes operational efficiencies, improves service delivery, and manages risks through the research and recommendation of industry best ... more details
Overview This position supports the maintenance, business operations, and physical assets of Bank facilities at an advanced level of scope and ability. Ensures department activities and methodologies create value for the Bank, as well as align with business goals and objectives. Implements policies or procedures that enforce regulatory and corporate policy compliance. Maximizes operational efficiencies, improves service delivery, and manages risks through the research and recommendation of industry best practices. Responsibilities Facility Support - Oversees maintenance and repairs efforts towards the functionality of Bank facilities. Dispatches and ensures timely completion of work order requests. Manages preventative maintenance activities and schedule to minimize disruption in business operations. Performs facilities inspections, provides reports, and develops effective asset management strategies. Aids execution of department projects including major works, renovations, capital improvements, relocations, mergers, acquisitions, and other special initiatives. Assists with emergency preparedness plans, standard operating procedures, and playbooks. Facility Service - Develops relationships with clients, business partners, and vendors to facilitate excellent service delivery and achieve high customer satisfaction ratings. Monitors internal service level standards and key performance indicator metrics. Implements solutions to address any service or performance deficiencies. Vendor Management - Manages vendors including effective work order communications, invoice management, performance & accountability monitoring, network optimization recommendations, and vendor procurement activities. Budget Planning - Provides development and oversight of capital and expense budgets, including business case recommendations for proposed major expenditures or budget variances. Reports on budget performance and plan versus actual variations. Identifies cost savings and cost reduction opportunities. Facilities Manager: The base pay for this position is relative to your experience but the range is generally $38.91 to $59.66 per hour. First Citizens offers a competitive, comprehensive benefits program which you can review here: https://jobs.firstcitizens.com/benefits. Senior Facilities Manager: The base pay for this position is relative to your experience but the range is generally $106,909 to $163,927 per year. This position is eligible for variable compensation, which may be in the form of incentive, bonus, or commission pay. First Citizens offers a competitive, comprehensive benefits program which you can review here: https://jobs.firstcitizens.com/benefits. Qualifications Bachelor's Degree and 2 years of experience in Corporate Real Estate Facilities/Facilities Management OR High School Diploma or GED and 6 years of experience in Corporate Real Estate Facilities/Facilities Management Additional Qualifications: Experience with CRE facilities and maintenance required Experience managing electrical and mechanical vendors required Experience performing in-depth building assessments required Ability to communicate and collaborate effectively required Experience understanding maintenance cost required Financial reporting for property management experience required 30% percent travel required Familiarity with creating leases preferred Experience managing property management companies preferred Commissioning background preferred Financial Services experience preferred Preferred Certifications: ASHRAE, BOMA, and/or IFMA
