Job Abstract

Receives records, assesses urgency, and responds to all security/police phone calls and emergency calls. Monitor and responds to all incoming alarm signals across multiple platforms. Receives and transmits all security/police multi-based radio, air transport and satellite communications. Processes requests for classified data of employees, patients, and public. Process code and medical emergency activations received from clinical staff and overhead page information. Monitors, analyzes, and react... more details

Police Dispatcher/Communications Officer

Beachwood

CC Administrative Campus

Police-Operations

K15001

Nights

6:00pm-6:00am

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

As a Communications Officer, you will process incoming and outgoing communications in the Police and Security Command Center. In addition, you will monitor camera alarms and other surveillance equipment to provide vital information to dispatched responders.

It is also important that our Communications Officers have proficient typing and computer skills. Dispatching from our command center is done through a computer so competent, accurate typing is required.

The work shift for this position is 6pm - 6am, two days on/two days off, with a three day weekend every other week. In addition to a competitive hourly rate, you are eligible for a shift differential of $1.75 when you work this night shift!

Our ideal future caregiver is someone who:
• Is an active listener.
• Has excellent communication and critical thinking skills.
• Works well in stressful situations.
• Can work with minimal supervision.

This is an excellent opportunity for someone looking to help keep patients, visitors, and caregivers safe by monitoring the hospital's life safety systems and dispatch security. This department is team oriented and consists of a diverse group of individuals.

At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.

Responsibilities:

• Receives records, assesses urgency, and responds to all security/police phone calls and emergency calls.
• Monitor and responds to all incoming alarm signals across multiple platforms.
• Receives and transmits all security/police multi-based radio, air transport and satellite communications.
• Processes requests for classified data of employees, patients, and public.
• Process code and medical emergency activations received from clinical staff and overhead page information.
• Monitors, analyzes, and reacts to real-time alerts via social media and employee travel platforms.
• Drafts and disseminates electronic notifications to internal stakeholders.
• Disseminates mass notification alerts to necessary employees during crisis situations.
• Performs clerical functions in the Security Operations Center.
• Other duties as assigned

Education:

• High School Diploma or GED Required  
• Associate’s degree or Public Safety Dispatching certificate or equivalent formal training in Criminal Justice, Computer Science or other related field may substitute for up to one year of required experience.  
• Bachelor’s degree in a related field may substitute the required experience. 

Certifications:

• None required

Complexity of Work:

• Requires critical thinking skills, decisive judgment, and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.
• Must demonstrate customer service orientation, seeking to understand customer requirements and exercising judgment in meeting their expectations, particularly when there are differences of opinions on needs and services, unanticipated contingencies or a divergence of ideas/perspectives.

Work Experience:

• Two years of experience in a high volume communications center, PBX operator, or a public or private law enforcement/security agency.
• Offset: Associate’s degree or Public Safety Dispatching certificate or equivalent formal training in Criminal Justice, Computer Science or other related field may substitute for up to one year of required experience. 
• Offset: Bachelor’s degree in a related field may offset the required experience.

Physical Requirements:

• Ability to perform work in a stationary position for extended periods
• Ability to operate a computer and other office equipment
• Ability to communicate and exchange accurate information
• In some locations, ability to move up to 40 pounds

Personal Protective Equipment:

• Follows Standard Precautions using personal protective equipment as required.

                       

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

Please review the Equal Employment Opportunity poster. 

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities