Stand up, and manage Nice C - Xone WFM tool Manage WFM team, including capacity planner and real-time adherence specialist Forecast, schedule, and manage the workforce in real time Ensure the leadership team is adequately trained and equipped to leverage the WFM Tool to support the organization Work closely with other departments to ensure that the workforce is aligned with the organization's needs Develop and maintain workforce management policies and procedures Monitor and analyze workforce pe... more details
)ptum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
The Workforce Manager will be responsible for forecasting, scheduling, and real-time management of the workforce. Responsible for analyzing, implementing, and monitoring workforce planning initiatives to optimize and scale the evolving workforce with short and long-range plans. Collaborates with business leaders and stakeholders to review existing and future workforce needs and ensure alignment with business objectives and financial goals. Collects, interprets, and evaluates workforce metrics to provide data-driven insights for internal and external talent pool assessments, headcount reviews, forecasting, and business scenario planning.
The ideal candidate will have extensive experience standing up and using the Nice CXone application.
Youll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
- Stand up, and manage Nice CXone WFM tool
- Manage WFM team, including capacity planner and real-time adherence specialist
- Forecast, schedule, and manage the workforce in real time
- Ensure the leadership team is adequately trained and equipped to leverage the WFM Tool to support the organization
- Work closely with other departments to ensure that the workforce is aligned with the organization's needs
- Develop and maintain workforce management policies and procedures
- Monitor and analyze workforce performance data to identify areas for improvement
- Develop and implement strategies to improve workforce performance
- Ensure compliance with all relevant regulations and laws
Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- 5+ years of experience in workforce management
- Experience supporting Nice CXone
- Solid analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Solid organizational and time-management skills
- Ability to work in a fast-paced environment
*All employees working remotely will be required to adhere to UnitedHealth Groups Telecommuter Policy.
California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, or Washington Residents Only: The salary range for this role is $88,000 to $173,200 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, youll find a far-reaching choice of benefits and incentives.
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Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
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At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyoneof every race, gender, sexuality, age, location and incomedeserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes an enterprise priority reflected in our mission.
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Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
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UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
