The Cloud. Box Operations Senior Coordinator position plays a key role in the onboarding of new customers and new locations for existing customers. The Cloud. Box is a keystone of the Cloud. Cover product, and accounts for the majority of our streaming devices. It acts as a standalone and tamper-free streaming option for customers. As the senior coordinator of Cloud. Box operations, you will be responsible for configuring, documenting, and shipping all Cloud. Box orders. What you’ll do: Order In... more details
Who We Are: SiriusXM and its brands (Pandora, SiriusXM Media, AdsWizz, Simplecast, and SiriusXM Connect) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners -- in the car, at home, and anywhere on the go with connected devices. Our vision is to shape the future of audio, where everyone can be effortlessly connected to the voices, stories and music they love wherever they are. This is the place where a diverse group of emerging talent and legends alike come to share authentic and purposeful songs, stories, sounds and insights through some of the best programming and technology in the world. Our critically-acclaimed, industry-leading audio entertainment encompasses music, sports, comedy, news, talk, live events, and podcasting. No matter their individual role, each of our employees plays a vital part in bringing SiriusXM’s vision to life every day. Pandora and Pandora CloudCover Pandora is the largest ad-supported audio entertainment streaming service in the U.S. Pandora provides consumers with a uniquely personalized music and podcast listening experience with its proprietary Music Genome Project® and technology. Pandora and Pandora CloudCover are available through mobile apps, the web, a proprietary media player and integrations with more than 2,000 connected products. Specifically, Pandora CloudCover is a rapidly growing B2B background streaming (SaaS) music/messaging solutions provider with key A/V hardware, installation, and digital signage partnerships in place. We compete in an exciting, fast-paced, industry that is fun and rewarding. The team is comprised of bright, challenge-loving, diverse people. How you’ll make an impact: The CloudBox Operations Senior Coordinator position plays a key role in the onboarding of new customers and new locations for existing customers. The CloudBox is a keystone of the CloudCover product, and accounts for the majority of our streaming devices. It acts as a standalone and tamper-free streaming option for customers. As the senior coordinator of CloudBox operations, you will be responsible for configuring, documenting, and shipping all CloudBox orders. What you’ll do: Order Inventory -Identify if orders are new or replacement, place order details in inventory spreadsheet Communicate with support/sales to ensure special instructions and expected timelines are executed properly Order Provisioning -Generate UPS shipping labels: Generate UPS tracking links for all shipments and save them in their respective orders Program & QC CloudBoxes -QC cables and ports of each CloudBox -Link CloudBox to order in CloudCover Order system -Verify box streams as expected -Execute special instructions if necessary -Update CloudBox Software -Print out labels for each box Order processing -Double check orders to ensure accuracy. -Verify shipping address in order matches the shipping label. -Verify tracking link in order matches the shipping label. -Verify the correct box is linked to the order and shipment. -Pack up shipping boxes for daily UPS pickup. Customer Support -Work with sales & support teams to execute orders exactly as needed by the customer. -Special programming instructions, shipping instructions, or a combination of them occur frequently with larger customers. -Generate return shipping labels when requested. Look into and solve shipping issues when necessary. Inventory Management and Reporting- -Maintain the inventory management system by ensuring the quantity reported as shipped matches the quantity actually shipped. -Generate a monthly report of CloudBoxes shipped, including the different types of billing for the orders. -Ensure all necessary supplies are stocked at all times (shipping boxes, labels, etc.) Test, report and reuse returns when applicable. What you’ll need: The ideal candidate will have at least 2 years of experience in order and inventory management, is proficient in google sheets, has excellent communication and time management skills, and is extremely detail oriented. Proficiency with creating shipping labels for UPS is recommended. Must have legal right to work in the U.S. Our goal at SiriusXM is to provide and maintain a work environment that fosters mutual respect, professionalism and cooperation. SiriusXM is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws. The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice. R-2024-04-54
