Schedule and deploy systems to end users. Assist end users with logging to systems. Enter support tickets and answer phones. Field incoming requests for support via phone, e-mail, and in-person to ensure courteous, timely and effective resolution of end user issues. Perform other responsibilities as assigned. Qualifications: Education, Experience, and Certification(s)High School Diploma or a General Equivalency Diploma (GED) required. Knowledge, Skills, and Abilities. Knowledge of basic co... more details
Please note that this posting is for applicants participating in ServiceSource’s Employment programs. If you are not currently part of a ServiceSource program, you will not be considered for selection.
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Job Summary
The Information Technology (IT) Intern will be providing IT support to both the IT department and company staff. The schedule for this internship is for approximately 32 hours/week. This is a 12-month program of learning and job experience for job seekers who have a documented disability.
Primary Duties
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.
- Support IT asset Inventory.
- Responsible for set up of new systems and rebuild of old systems.
- Set up end user profiles.
- Install/configure software and firmware updates.
- Contact vendors for hardware support.
Additional Responsibilities
- Schedule and deploy systems to end users.
- Assist end users with logging to systems.
- Enter support tickets and answer phones.
- Field incoming requests for support via phone, e-mail, and in-person to ensure courteous, timely and effective resolution of end user issues.
- Perform other responsibilities as assigned.
Qualifications: Education, Experience, and Certification(s)
- High School Diploma or a General Equivalency Diploma (GED) required.
Knowledge, Skills, and Abilities
- Knowledge of basic computer hardware, including installation and troubleshooting.
- Experience with desktop windows 10 and server operating systems
- Proficient written and oral communication skills.
- Proficient interpersonal skills, with a focus on rapport-building, listening, and questioning skills. Strong documentation skills.
- Ability to present ideas in user-friendly language.
- Highly self-motivated and directed. Keen attention to detail.
- Good customer service orientation. Experience working in a team-oriented, collaborative environment.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; use hands and arms; climb or balance; stoop and kneel. The employee is occasionally required to walk and sit. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet.
Employee Statement of Understanding
I have read and understand the job description for my position. I am able to perform all of the essential functions of my position. I agree to comply with the corporate policies and all laws, rules, regulations, and standards of conduct relating to my position. As an employee, I understand my duty to report any suspected violations of the law or the standards of conduct to my immediate supervisor. As an employee, I will strive to uphold the mission and vision of the organization.
I have read, understand, and agree to the above.
ServiceSource is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity and Affirmative Action Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. If accommodation is needed in the application process, arrangements can be made with the local regional office http://www.servicesource.org/contact-us.We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.
PAY TRANSPARENCY POLICY STATEMENT:
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information
