Job Abstract

Establish trusting relationships with patients and their families while providing support, encouragement and feedback. Coach patients in effective management of their chronic health conditions and self-care. Convey the purposes and services of a program to the user population and the impact the program or service would have. Assist patients in understanding care plans and instructions. May need to visit patients in their homes to assess the patient, their living conditions, and meet with family ... more details

Community Health Worker Lead Monitoring Program

Cleveland

Cleveland Clinic Main Campus

D99831

Days

8:30am-5:00pm

Community health workers (CHWs) play a vital and unique role in linking diverse and underserved populations to health and social service systems. Community Health Workers will primarily be working out in the community with specific target populations. CHW's will work closely with medical providers, primary care teams, and other agencies to improve patient care and outcomes. Community health workers (CHWs) have a close understanding of the community they serve. This trusting relationship enables them to serve as a liaison/link/intermediary between health/social services and the community to facilitate access to services and improve the quality and cultural competence of service delivery. Community health workers also build individual and community capacity by increasing health knowledge and self-sufficiency through a range of activities such as outreach, community education, informal counseling, social support and advocacy.

General hours are 8:30am-5:00pm. The ideal candidate will be flexible to work evenings and weekends as needed.

In supporting the Lead Monitoring Program this position involves travel and meeting patients where they are.

Job Responsibilities:

• Establish trusting relationships with patients and their families while providing support, encouragement and feedback.
• Coach patients in effective management of their chronic health conditions and self-care.
• Convey the purposes and services of a program to the user population and the impact the program or service would have.
• Assist patients in understanding care plans and instructions.
• May need to visit patients in their homes to assess the patient, their living conditions, and meet with family members or caretakers.
• Document activities, service plans, and results in an effective manner while strictly adhering to the policies and procedures in place.
• Advocate for patient and act as a liaison between the patient/family and community service agencies (I.e., schools, hospitals, support groups, etc.).
• Help patients in utilizing resources, including scheduling appointments, and assisting with completion of applications for programs for which they may be eligible.
• Assist patients in accessing health related services, including but not limited to: obtaining a medical home, providing instruction on appropriate use of the medical home, overcoming barriers to obtaining needed medical care and social services.
• Facilitate communication and coordinate services between providers.
• Motivate patients to be active, engaged participants in their health.
• Effectively work with people (staff, clients, doctors, agencies, etc) from diverse backgrounds in reducing cultural and socio-economic barriers between clients and institutions.
• Build and maintain positive working relationships with the clients, providers, nurse case managers, agency representatives, supervisors and office staff.
• Continuously expand knowledge and understanding of community resources, services and programs provided; human relations and the procedures used in dealing with the public as part of a service or program; volunteer resources and the practices associated with using volunteers, operations, functions, policies and procedures associated with the department or program area, procedures and resources available to handle new, unusual or different situations.
• Other duties as assigned.

Education:

• High School Diploma or GED.
• Medical Assistant training or Medical Assistant certification helpful.

Languages:

• English
• Spanish (orally and written) preferred for some communities.

Certifications:

• Must successfully complete the Community Health Worker (CHW) Certification within 6 months of hire date and be certified as a CHW through the Board of Nursing.
• Valid Driver’s license.

Competencies:

• Knowledge about community resources appropriate to the needs of patients/families.
• Effective time management practices (able to organize time, prioritize projects efficiently and effectively) de-escalation skills; problem solving skills and managing change and conflict; and knowledge of computer software.
• Able to develop trust and effective work relationships with staff members, individuals, families and external and internal professionals; strong information gathering/interviewing techniques.

Work Experience:

• Two years’ experience and community service experience preferred.
• Medical terminology and one year work experience in medical office setting preferred.
• Excellent interpersonal skills with special emphasis on oral and written communication skills.
• Knowledge of Electronic Medical Record (EMR) preferred.

Physical Requirements:

• May need to move around intermittently during the day, including sitting, standing, stooping, bending and ambulating. May need to remain still for extended periods, including sitting and standing.
• Work evenings and weekends may be required.
• May need to lift boxes or carry objects.
• Possess dexterity to operate a PC and other office equipment.

Personal Protective Equipment:

• Follow Standard Precautions using personal protective equipment as required.

                       

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

Please review the Equal Employment Opportunity poster. 

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities