Job Abstract

Your impact

1. Assist with facility reservations, including phone and front counter contact, registering patrons for classes and programs, processing receipts and record keeping;
2. Provide excellent customer service in person and over the phone;
3. Assist with coordinating cultural arts programs and classes;
4. Assist with general office duties, including basic cashiering, answering the telephone, greeting patrons, light typing, data entry, copying and filing;
5. Assist with maintaining a computerized class enrollment and facility reservation information system;
6. Assist in planning and conducting special events, general programs and facility rentals; set-up and take down tables, chairs and equipment for classes, activities, events and meetings;
7. Assist in the supervision and preparation of the facility and amenities for patron use, drop-in clientele and special programs;
8. Monitor the proper and safe use of program facilities by the general public;
9. Respond to patron needs for assistance or information;
10. Issue and collect equipment and supplies;
11. Perform basic custodial duties and minor facility maintenance as assigned;
12. Maintain a variety of logs; records, and files;
13. Provide on-site supervision of lower-level Community Services Leaders and supervision of daily facility operations; and
14. Open, close and secure buildings.

• Able to work a minimum of 12 to 19 hours per week which may include mornings, evenings, weekends and holidays at the Community & Senior Center;
• Possess excellent communication and customer services skills in person and over the telephone;
• Possess basic computer software skills such as Microsoft Word, Excel, Publisher, and Outlook;
• Learn, understand and apply facility use policies and procedures;
• Work independently while supervising facilities and user groups; and
• Possess general knowledge of visual and performing arts.

• Standard office practices and procedures, including the use of standard office equipment, basic record keeping, arithmetic, and computer applications related to the work.
• Pertinent administrative and departmental policies.
• Techniques of dealing with individuals of various ages and from various socio-economic groups and for effectively representing the City in contacts with users and the community.
• Techniques for providing a high level of customer service to public and City staff, in person and over the telephone.
• Applicable safety precautions and procedures related to the program area (s) and facilities to which assigned.
• General principles of risk management related to the functions of the assigned area.
• English usage, spelling, vocabulary, grammar and punctuation.
• Safe driving principles and practices.
• Safe work practices.
• Safety principles and practices, including basic first aid and adult and child cardiopulmonary resuscitation (CPR) methods.
  
  

• Learning a basic computer system operation to enter and retrieve data for class registration and facility reservations.
• Working independently while supervising facilities and groups.
• Learning, understanding and applying facility and park use policies and procedures.
• Providing courteous assistance to facility patrons.
• Lifting and moving tables and chairs and arranging facilities for special events and/or meetings.
• Using English effectively to communicate in person, over the telephone and in writing.
• Gathering information and composing a variety of articles, news releases, and related materials on a range of recreational and community services issues.
• Researching and compiling data for special projects and various reports and assignments as required.
• Using tact, initiative, prudence and independent judgment within general policy, procedural and legal guidelines.
• Establishing and maintaining effective working relationships with those contacted in the course of the work.
• Operating modern office equipment including computer equipment, software programs, and audio-visual equipment.
• Remaining flexible and adapting as job responsibilities change.
• Meeting the physical requirements necessary to safely and effectively perform the assigned duties.
• Working a varied schedule of hours, which may include early mornings, evenings, weekends, and holidays, at a variety of City facilities.
• Understanding and carrying out oral and written instructions.
• Maintaining facilities and equipment in a clean, safe and secure manner.
• Handling medical emergencies and injuries in a calm and effective manner, including providing basic first aid and/or adult and child cardiopulmonary resuscitation.
• Operating a motor vehicle safely.

• Applicants must be 15 years of age or older at the time of appointment for Community Services Leader. Applicants under the age of 18, that are required to attend school, must provide a California Workers Permit.
• Possession of, or ability to obtain and maintain, a valid Standard First Aid Certificate is required within three (3) months of appointment;
• Possession of, or ability to obtain and maintain a valid American Red Cross or American Heart Association Automated External Defibrillator (AED) and Cardiopulmonary Resuscitation Certificate (CPR) for Infant, Child, and Adult is required within three (3) months of appointment; and
• Possession of or ability to obtain and maintain a valid California Driver’s License may be required.