Recognizes patients' rights and responsibilities and supports them in the performance of job duties. Respects patient's rights to privacy and confidentiality. Collects and retrieves patient medical files. Ensures healthcare workers and employees can easily access relevant information for a specific patient's chart or file when needed. Effectively, escalates and reassigns payor denials, issues, and correspondence to various departments. Processes, facilitates, and submits medical records requests... more details
AIS Healthcare is the leading provider of Targeted Drug Delivery (TDD), Infusion Care. With our diverse culture, and our values around Innovation, Stewardship, and Unity, we are committed to Advancing Quality, and Improving Lives. We are dedicated to doing more for our patients by providing quality products and services that enhance the entire care experience.
This position is responsible for processing, maintaining, storing, and retrieving patient health information in accordance with applicable Federal, State, and accrediting agencies’ requirements.
The ideal candidate should have outstanding communication skills, a strong attention to detail, will work in compliance with Federal and State rules, regulations, and policy related to revenue cycle activities.
AIS Healthcare offers great benefits, including health, vision and dental insurance, long term disability insurance, life insurance, a vacation package, 401K plan with a generous employer match, remote work from home opportunity, growth, and more!
EDUCATION AND EXPERIENCE:
A high school diploma or general education degree (GED) equivalent is required; some college preferred with electronic filing experience or equivalent combination of education and experience.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Recognizes patients’ rights and responsibilities and supports them in the performance of job duties.
- Respects patient’s rights to privacy and confidentiality.
- Collects and retrieves patient medical files.
- Ensures healthcare workers and employees can easily access relevant information for a specific patient’s
chart or file when needed.
- Effectively, escalates and reassigns payor denials, issues, and correspondence to various departments.
- Processes, facilitates, and submits medical records requests.
- Coordinates with the insurance payment collectors on payor requests and denials.
- Prints and uploads medical record documents via online portals such as: Availity, Navinet, etc.
- Documents patient accounts in a timely and consistent manner.
- Compiles medical record documents and provides timely payor responses.
- Tracks production and payor medical records request volume for process efficiency, according to the current production standards.
- Contacts offsite clinic personnel to obtain additional medical record documentation.
- Provides timely email responses to medical record inquiries.
- Completes data entry, scanning, filing, e-faxing, medical records release and attachments to payer websites and general misc. office duties.
- Sorts, tracks, and scans incoming mail.
- Attaches patient specific correspondence to the patient EMR.
- Researches and provides information for missing documents and/or escalation issues.
- Performs clerical tasks such as: printing, ordering and distributing supplies, etc.
- While performing the duties of this position, the employee will view, have access to, and work with confidential financial data. The employee must adhere to strict confidentiality policies and procedures
- Shares knowledge gained with other staff members and works as a team member.
- Interacts with others in a positive, respectful, and considerate manner.
- Performs other job-related duties as assigned.
QUALIFICATION REQUIREMENTS:
• Knowledge of electronic medical filing.
• Flexibility and strong interpersonal skills.
• Exceptional organizational skills.
• Great attention to detail and accuracy.
• Ability to handle multiple tasks simultaneously.
• Work quickly and effectively to organize data and meet deadlines.
• Ability to communicate effectively and professionally with customers and external contacts to the organization.
• Knowledge in the use of standard office equipment such as computers, scanners, telephones, fax machines, and headsets.
• Knowledge in the use of e-mail and Microsoft applications.
• Ability to quickly learn the use of software such as Complete Patient Records (CPR) program, and phone line
monitoring systems.
CONFIDENTIAL AND SENSITIVE INFORMATION:
Must properly control the release of proprietary and confidential information.
Steps to Apply:
To apply for this role, you must complete a Culture Index Assessment to be considered. Please note that your application will not be considered if the Assessment is not completed.
Copy and paste the following link into your browser and press enter. Then, select the corresponding position for which you are applying. (Only one assessment per candidate is required.) The assessment is brief, taking less than ten minutes to complete.
portal.cultureindex.com/public/survey/general/0BFB8F0000
AIS HealthCare™ is the leading provider of advanced sterile, patient-specific intrathecal pump medications and in-home intravenous infusion, including immune globulin therapies. These services, combines with your advanced nursing and care coordination solutions, assist physicians and hospitals in delivering a superior level of care for optimal therapeutic outcomes.
