Job Abstract

Manager, Risk Management - Business Cards & Payments

Business Cards & Payments is Capital’s One’s Commercial and Small Business credit and charge card business, as well as emerging payment functionalities in the B2B space. As a Risk Manager in Business Cards & Payments, you will play a vital role in standing up a built-for-business Know Your Customer / Anti-Money Laundering (KYC/AML) program. In this first-line role, not only will you lean into your analytical and problem solving skills by supporting the development and deployment of innovative solutions to mitigate risks to the Company, but you will also grow your strategic and influencing skills as you help create and implement risk strategies that enable the Company to adhere to all laws and regulations, while building frictionless customer experiences. You will create order and sense out of complexity and uncertainty and enable confident, data-inspired decision making.

In this role, you will thrive in a cross-functional and collaborative environment that values unique perspectives, rewards innovation, and challenges the status quo. As an integral member of the team, you will have a high level of exposure across the division, including partners in AML, business intent, risk office, technology, compliance, legal, and Operational Risk Management. 

You will:

• Develop a deep understanding of laws and regulations, business policies and interpretations, and risk profile; 

• Assess the impact of the changing environment on business objectives and risk appetite; 

• Analyze data to proactively identify risks and trends and provide insights that support internal customers in decision-making; 

• Provide guidance and advice to business partners as they implement new initiatives;

• Collaborate with AML, risk, compliance, operational risk, and other business support functions (e.g., legal, privacy); 

• Escalate risk management gaps, issues, and concerns to management;

• Identify opportunities to improve risk management practices and develop solutions to perfect risk management, eliminate waste, and deliver an exceptional customer experience;

• Build and manage controls, leveraging PRIME and Fuse, in partnership with control owners and testers across the organization

Qualities of a Successful Candidate:

• Inquisitive and Analytical - You ask why, explore possibilities, and bring your unique perspective to the table. You are comfortable with ambiguity and are a truth seeker. You make it your business to master the data and signals to drive innovative solutions that are grounded in evidence.

• Discerning and Deliberative - You are careful and methodical, navigating uncertainty and risks with well-informed purpose.

• Action-Oriented and Results-Driven - You have a desire to take action, try new things, and sometimes fail. Roadblocks won’t set you back, because you’ll stay focused on your goals. You’re organized, are up for juggling multiple deliverables, and prioritize your work while keeping the customer at the forefront of everything you do.

• Up for a Challenge and Fungible - Big, undefined, unfamiliar, and complex problems excite you and you enjoy working to identify well-rounded solutions. You have an insatiable appetite for learning, and are constantly seeking out new challenges.

• Passionate and Customer-Focused - You are obsessed with the customer experience. You understand their pain points and are not satisfied with “good enough” outcomes. 

• Communicative and Influential - You communicate complex ideas concisely and convincingly. You adjust your communication to your audience and are experienced in presenting ideas and recommendations in a variety of manners.

• Collaborative and Team-Oriented - You value diverse perspectives and seek insights from others. You enjoy working with partners from a variety of teams and are able to find common-ground solutions for the betterment of the team’s collective goals.

Basic Qualifications:?

• At least 3 years of experience in project management, process management, program management or risk management 

Preferred Qualifications:

• Advanced Degree (i.e. Bachelor's Degree or Master's Degree) 

• Experience in regulatory compliance related to AML

• BPM, Change Management or Six Sigma Certification

• 3+ years of experience working with cross functional teams to deliver consumer experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).