The Retail Operations Communications & Engagement Manager supports Retail Field Leaders and Stores by managing store workload and tasks related to field communications, team member engagement, training, development, operational compliance, and addressing store inquiries/issues. The Retail Operations Communications & Engagement Manager actively contributes to programs, projects, and initiatives, ensuring a streamlined process for all employees. Utilizing systems, they report data, success, and en... more details
Job Description
JOB PURPOSE-
The Retail Operations Communications & Engagement Manager supports Retail Field Leaders and Stores by managing store workload and tasks related to field communications, team member engagement, training, development, operational compliance, and addressing store inquiries/issues. The Retail Operations Communications & Engagement Manager actively contributes to programs, projects, and initiatives, ensuring a streamlined process for all employees. Utilizing systems, they report data, success, and engagement, fostering a cohesive and efficient work environment.
ESSENTIAL JOB RESULTS-
Creates new and updates Retail Operations communication to the retail stores and/or field employees including but not limited to directives, initiatives, product launches, contests, recognition program and policy updates.
Supports leadership to improve and/or maintain employee engagement and morale by leading recognition programs, employee spotlights and staying current with the workforce trends.
Actively manage and assume responsibility for the Retail Communications platform. Convey a sense of leadership and involvement in ensuring the platform’s effective operation and development.
Partners with the learning and development team to develop and implement Training Programs for the retail field team to drive systems expertise, operational excellence, and overall store results.
Collaborates cross-functionally with other corporate teams to ensure a 360-degree level of service and business partnership for stores and field leaders.
Create and maintain all Standard Operating Procedures (SOP) and Policy & Procedure Manuals (P&P) along with the monthly “SPPO” planner book for retail stores – ensuring all content is relatable and current.
Organize materials and resources within the Knowledge Base in Service Now / The Source to ensure stores have a wide array of relevant materials available for troubleshooting or “how-to’s”.
Collaborates with Retail Operations Leadership Team and Department to activate training delivery across all operational priorities and projects including New Store Openings, system rollouts, Learning Management Systems and other retail or company systems that are utilized in the field.
Manage all tactical details necessary to ensure complete and timely implementation of initiatives.
ADDITIONAL RESPONSIBILITIES-
Partner with field leaders to teach and train best practices for the utilization of the Operational Platforms/Systems and processes.
Assemble project teams, assign individual responsibilities, develop project schedules and be responsible for determining and acquiring resources needed
Must be familiar with the entire scope and requirements of operations project (s) or launches and serve as a liaison between team members and the functional area management requesting project
Plan Market/Store travel based on business needs and/or feedback.
Travel markets/stores as necessary and appropriate as business dictates or based on leadership guidance. All travel must be reviewed with supervisor in advance of booking.
Miscellaneous tasks or projects as assigned to support the department.
Manages quarterly newsletter process
SUPERVISORY RESPONSIBILITIES-
No
Qualifications
JOB REQUIREMENTS-
Self-starter with high level of initiative, personal accountability, and a strong sense of urgency.
Must display a high degree of professionalism, tact and diplomacy including confidentiality.
Flexibility to accommodate shifting timelines and priorities.
Ability to handle multiple tasks with ease, set appropriate priorities, and manage time effectively while paying strict attention to detail.
Excellent interpersonal, verbal and written communication skills with the ability to present technical information in a non-technical fashion
EDUCATION & EXPERIENCE-
High school diploma with at least 5 years of intermediate level administrative work experience in a fast-paced environment.
Retail background is desirable.
Strong analytical, organizational, and time management skills.
Proficient use of Microsoft Office programs, including Word, Excel, Project and Outlook.
Proficient use of Adobe Creative Suite, specifically document design/creation and editing.
Additional Information
While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel, and talk or hear. The employee frequently is required to walk; sit, reach with hands and arms, and stoop, kneel. The employee is occasionally required to sit for long period of times.
All your information will be kept confidential according to EEO guidelines.
Pay range for this position is $80,000-$100,000
Benefits:
Paid Parental Leave: including time for fathers and adopting parents.
Short term & long-term disability and life insurance at no cost to the employee.
Extensive medical, dental, and vision plans with multiple carries, including EPO, HPN and PPO plans.
Competitive 401k plan and employer matching.
Health Savings Account (HSA) and Flexible Savings Account (FSA) offerings.
Paid vacation, sick, personal and holiday time.
Pet Insurance available.
Onsite wellness programs at company headquarters including fitness classes, acupuncture, and chiropractor.
Employee stock purchase program
Employee product discount of 50%; employee sample sales and family and friends discount throughout the year.
Skechers Company Culture and growth strategy is deeply infused with internal career growth and opportunities for learning.
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