Responsible for daily supervision the operation of quick service branded restaurants. Ability to create and foster a cohesive team while demonstrating organizational, planning, delegation, mentoring and coaching skills. Essential Functions. Ensure compliance with all local, state and federal laws regarding food quality, safety, labor, employment, and Union guidelines, as well as Company policies and procedures. With the direction of the Restaurant Managers, execute strategic plans to optimize op... more details
Job Description
Summary
Responsible for daily supervision the operation of quick service branded restaurants. Ability to create and foster a cohesive team while demonstrating organizational, planning, delegation, mentoring and coaching skills.
Essential Functions
Ensure compliance with all local, state and federal laws regarding food quality, safety, labor, employment, and Union guidelines, as well as Company policies and procedures.
With the direction of the Restaurant Managers, execute strategic plans to optimize operational profits while maintaining quality, cleanliness and Guest Service standards.
Supports the employee and guest satisfaction programs and ensures the staff understands the importance of the programs.
Supervises all hourly staff and Seasonal Supervisory staff, provides work direction, performance reviews, and coaching to team
Ensures company compliance with Union contracts regarding employee work conditions, maintaining discipline and replacing open shifts
Mentors and counsels team members and enforce appropriate policies and procedures ensuring compliance of departmental standards.
Responsible for supervising employee’s workflow, setting leadership standards, and guiding work locations efficiency. Builds internal relationships ensure our employees are exceeding expectations.
Observes, critiques, and adjusts the daily functions of both departmental personnel and standard operating procedures to provide quality guest service.
Maintain or exceed weekly budgeted variable operations result: cost of goods, variable labor, and safety. Adjust operations as necessary to budgets. Exceed annual cash flow trends.
Maintain a clean, safe and professional work area.
Ensure proper hiring, and training content are maintained.
Ensure the workforce is trained and proficient at operating venues.
Performs other duties as assigned.
Qualifications
High School diploma or GED required
Minimum 3+ year’s quick service food management experience with multiple large high-volume food service operations and managing a team of 20+ employees.
Working knowledge of Microsoft Office programs such as Word, Excel, and PowerPoint
Excellent written and verbal communication skills to effectively communicate with all levels of the organization
Ability to work rotating schedules, holidays, weekends and nights
Able to work outdoors in varying weather conditions and walking/traveling to multiple venues throughout the day
Desired Characteristics
Associate or Bachelor’s degree (or equivalent) in hospitality management or business administration preferred.
Experienced in Quick Food Service
Must be able to express ideas clearly and logically and should love to write. Must demonstrate good judgment
and a strong sense of ethics in deciding how to respond to the guests concerns and issues while keeping company business models in mind
Must have excellent written and verbal skills to effectively communicate with all levels of the organization
Must be proficient in MS Word, Excel, food related Point of Service system (i.e. EATEC & Clarity)
Strong customer service, interpersonal and organizational skills
Able to provide creative solutions to guest situations
Ability to work in a high paced, repetitive teamwork environment
Theme park experience preferred
Experience managing in a union environment
Strong interpersonal and analytical skills
Quick thinker with the ability to make sound decisions
Able to manage effectively under deadlines
Previous experience with creating and managing budgets.
o Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite.
This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $27.00 - $30.00.
Additional Information
NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.
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