Job Abstract

The ideal Assistant Service Experience Manager candidate is goal-oriented, enthusiastic about the business of fashion and has demonstrated skills in the areas of influencing, collaborating and is committed to driving results and providing an exceptional customer experience.

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A day in the life…

• Demonstrate ownership of disciplines and process adoption with technology and innovation that enhance the customers experience

• Assist the Service Experience Manager in coaching an interactive team of specialists who drive education efforts through influence and coaching to ensure the adoption of new behaviors and processes

• Develop relationships with both merchandising and store teams to effectively help lead and integrate change that promotes customer driven initiatives

• Assist the Service Experience Manager with financial aspects and budgets to drive efficiencies and continuous improvement within the organization

• Assist with protecting security and privacy of customer information including education, compliance and disposition of issues

• Perform all Service Experience, Cash Room and Communication procedures as applicable

You own this if you have…

• A track record of successful results, for example, strong productivity and achievement of goals

• Strong organizational, delegation and follow-through skills

• Clear and effective written and verbal communication as well as strong interpersonal skills

• The ability to prioritize multiple tasks in a fast paced environment.

• Proficiency in multiple operating systems such as, MS Windows, iOS and Android

• A high school diploma, or equivalent (preferred)

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com. 

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Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.