Job Abstract

This Family Services Associate (FSA) position supports the Perinatal Mood and Anxiety Disorder (PMAD) team in the NICU and Emergency Department. This position will include weekend shifts, 2-4 days per month. The team works 4 10-hour shifts each week. This position covers the shift 1 pm-11:30 pm. The FSA completes the postpartum depression screening and provides psychoeducation to caregivers. The FSA partners with the social workers on the PMAD. Candidates with experience in maternal health/menta... more detailsl health preferred. Assists patients and families to resolve issues related to patients' illness, injury, or hospitalization. Serves as liaison among patients/families, medical and nursing staff, and external agencies. Performs screening interviews, assists with planning and implementation of interventions, and ensures appropriate follow-up of services. Minimum Education. Bachelor's Degree (Required)Minimum Work Experience 1 year Working with individuals in crisis situations. (Required)
Required Skills
/ Knowledge. Bilingual ability preferred. Functional Accountabilities. Delivers Patient/ Family Focused Services Complete screening interviews of patients and families utilizing hospital-approved screening tools. Research appropriate resources in the hospital and community to assist patients and families; help families to access and utilize those resources. Provide needed assistance, while respecting boundaries and setting appropriate limits. Make follow-up contact with families, when appropriate, to monitor the outcome of interventions and to promote continuity of care (e.g. assisting with new and follow up appointments, hospital and community-based referrals and applications). Coordinates Patient Care Responsibilities with Other Family Services Staff Manage requests from patients and families for hospital or community resources. Assist families with applications and manage referrals to outside agencies in coordination with medical team for financial assistance and other programs. Manage referrals to outside organizations as directed by social work and in coordination with medical team. Assist Family Services staff with special projects, such as patient/family newsletters, Sibling Day, support groups, etc. Contributes to Effective Multidisciplinary Communication Communicate with social work and/or medical team about patient care needs. Share verbally and in writing, relevant patient/family information with members of the treatment team. Document activities according to Departmental guidelines in electronic medical record. Participate in team meetings to address general and specific patient care issues. Optimizes the Use of Available Resources Develop and maintain resource information for the department. Promote positive working relationships with community agencies. Serve as liaison between hospital and agency staff assisting families with resources. Identify gaps in services and research alternatives. Organizational Accountabilities. Contributes to Furthering Professional Environment & Standards Meet with Team Leader for supervision to discuss case material, professional role, and projects to complete. Meet with social work or child life partner to review work performed for individual patients and families. Participate in Family Service Team meetings and departmental staff meetings. Meet departmental requirements for chart recording, statistics, and other documentation and submits documents in a timely manner. Ensure that chart documentation is co-signed by licensed Family Services staff member. Participate in departmental performance improvement activities. Organizational Commitment/ Identification Partner in the mission and upholds the core principles of the organization Committed to diversity and recognizes value of cultural ethnic differences Demonstrate personal and professional integrity Maintain confidentiality at all times Customer Service Anticipate and responds to customer needs; follows up until needs are met Teamwork/ Communication Demonstrate collaborative and respectful behavior Partner with all team members to achieve goals Receptive to others' ideas and opinions Performance Improvement/ Problem-solving Contribute to a positive work environment Demonstrate flexibility and willingness to change Identify opportunities to improve clinical and administrative processes Make appropriate decisions, using sound judgment Cost Management/ Financial Responsibility Use resources efficiently Search for less costly ways of doing things Organizational Accountabilities (Staff)Organizational Commitment/ Identification Safety Speak up when team members appear to exhibit unsafe behavior or performance Continuously validate and verify information needed for decision making or documentation Stop in the face of uncertainty and takes time to resolve the situation Demonstrate accurate, clear and timely verbal and written communication Actively promote safety for patients, families, visitors and co-workers Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance CN Hospital (Main Campus) (L 002) 111 Michigan Avenue Washington 20010