Job Abstract

Apply your supervisory code enforcement knowledge and skills to the City of West Hollywood’s Community Safety Department. As a Code Enforcement Supervisor of the City, you will work with business owners and residents to protect the quality of life for residents while balancing the needs of businesses and residents. Interacting with a variety of world-renowned businesses, including event venues, restaurants, and hotels. This position supervises staff and performs a variety of complex professional and technical functions related to code enforcement operations and services, including: responding to complaints regarding zoning, business licensing, sign, land use, construction, special event permitting operations, and various other ordinance violations; managing case files; providing technical assistance; overseeing code enforcement projects/programs; coordinating operations with other departments and agencies; ensuring proper safety procedures and training; developing various studies and reports and making presentations related to same.

• Current public sector experience with background/knowledge in code enforcement functions.
• Strong supervisory, interpersonal, and customer service skills.
• Ability to effectively deal with conflict and difficult interactions.
• This position requires demonstrated experience in identifying, investigating, and resolving complex code compliance complaints and violations.
• Possesses a Bachelor’s Degree.
• Possesses a California POST Penal Code 832 (Arrest and Control) Certification.
• California Association of Code Enforcement Officers (CACEO) Certification (must obtain within 6 months of hire).
• International Code Council Residential Building, Plumbing, Mechanical, and Electrical Inspector Certifications (desirable)
  Possesses an International Code Council (ICC) Property Maintenance and Housing Inspector Certification (desirable).
• Possesses an International Code Council (ICC) Zoning Inspector Certification (desirable).
• Ability to speak Spanish or Russian (desirable).

• The City’s Code Enforcement function is a seven-day-a-week operation that provides service to the community from 7 a.m. to 4 a.m.
• The Code Enforcement Supervisor will require a work schedule that includes nights, weekends, holidays, and work during major events (e.g., WeHo Pride or Halloween) or a work schedule based on the operation needs of the Neighborhood and Business Safety Division.
• This position is not eligible for telework.

ESSENTIAL JOB FUNCTIONS:

• Performs and oversees code enforcement investigations, including: receiving and logging complaints; researching street files to locate properties; ensuring code and ordinance compliance; identifying and investigating violations; determining conditions which pose a threat to public safety; meeting with property owners/constituents to discuss code violations; taking photographs of violations; recommending correction(s) needed for compliance; developing and sending follow-up letters to property owners; returning to properties to assure violations have been remedied; conducting nighttime compliance investigations with staff and law enforcement personnel; maintaining and submitting all records; issuing violation letters, summons and citations; and forwarding case information to legal staff.
• Oversees and may perform regulatory business license and other permitting processes in the Division, including, but not limited to: regulatory business license renewals; redesigning and maintaining forms to reflect changes in laws, ordinances, etc.; printing and distributing renewal and delinquent notices; interviewing applicants, verifying information, and reviewing forms; calculating and collecting fees, penalties and interest, and issuing receipts; and preparing licenses and various permits; coordinating regulatory business license and various permit suspension, probation or revocation process as necessary.
• Determines property status and legal ownership including: researching street files, assessor parcel maps, locating properties or other databases to determine property ownership.
• Administers and oversees various Division contracts, including: developing vendor contracts and assuring compliance; troubleshooting and resolving problems.
• Attends and speaks at neighborhood meetings; develops, coordinates and participates in educational and/or community outreach programs related to code enforcement.
• Maintains and upgrades professional knowledge, skills, and development by attending seminars and training programs and reading trade and professional journals and publications.
• Interacts with a variety of high level individuals, both internally and within the community to provide information, disseminate departmental information and assist in resolving administrative issues.
• Follows up on inquiries from various agencies, groups, media, etc., regarding department programs and services.
• Performs other related duties as assigned.

MATERIAL AND EQUIPMENT USED:

• General Office Equipment
• Vehicle
• Computer
• Cellular Phone
• Technical equipment as required

• Bachelor’s degree from an accredited four-year college or university in a related field; and,
• Three (3) to four (4) years of progressively responsible related experience; or,
• Any combination of education, training and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job.
  

• Valid California Driver’s License
• California Association of Code Enforcement Officers Certification (must obtain within six months of hire)
• California POST Penal Code 832 Certification (must obtain within six months of hire)
• International Code Council Residential Building, Plumbing, Mechanical, and Electrical Inspector Certifications (desirable)
• International Code Council Property Maintenance and Housing Inspector Certification (desirable)
• International Code Council Zoning Inspector Certification (desirable)

Knowledge of:

• Supervision of staff and activities.
• Applicable state, federal and local ordinances, codes, laws, rules and regulations and legislative issues.
• Investigative techniques as related to code enforcement.
• Principles and practices of governmental code enforcement and compliance.
• Principles of construction including: building, plumbing, mechanical and electrical.
• Fire prevention techniques and concepts.
• Law enforcement techniques pursuant to Penal Code 832 as applicable to issuing citations for code violations.
• Basic National Pollutant Discharge Elimination System Permit requirements.
• Budget development processes and procedures.
• Project management techniques.
• Principles, practices, and techniques of effective customer service and collaborative problem solving.
• Human resources management.
• City government organization and operations.
• External governmental bodies and agencies related to area of assignment.
  

Skill in:

• Planning, organizing, assigning, directing, reviewing and evaluating the work of staff.
• Using tact, discretion, initiative and independent judgment within established guidelines.
• Reading and interpreting building and zoning codes.
• Reading and interpreting complex legal and technical writing.
• Observing and analyzing code violations.
• Selecting and motivating staff and providing for their training and professional development.
• Interpreting laws and legislation.
• Public speaking techniques.
• Using tact, discretion, initiative and independent judgment within established guidelines.
• Analyzing and resolving office administrative situations and problems.
• Researching, compiling, and summarizing a variety of informational and statistical data and materials.
• Organizing work, setting priorities, meeting critical deadlines, and following up on assignments with a minimum of direction.
• Applying logical thinking to solve problems or accomplish tasks; to understand, interpret and communicate complicated policies, procedures and protocols.
• Communicating orally with internal staff, the public, and City and government officials in order to give and receive information in a courteous manner.
• Using a computer and appropriate computer applications to perform the essential and important functions of the job.

Abilities:

• Ability to communicate in English both orally and in writing at the appropriate level.
• Ability to perform mathematical calculations at the appropriate level.
• Ability to learn and follow City and departmental policies and procedures.
• Ability to read and interpret documents such as operation and maintenance instructions, and procedure manuals.
• Ability to establish and maintain effective working relationships with others.
• Ability to analyze and resolve problems involving several variables.

• Work is performed in a normal office environment and in the field where there may be extreme temperatures, exposure to the sun, dirt and/or dust.
• The incumbent's working conditions are typically moderately quiet, but can be loud at some locations.
• Working time may require irregular hours, various shifts, weekends, holidays and/or on-call status.