Benefits
Complimentary Meals
Medical, Dental, Vision, 401K, Life Insurance
Discount Rates in our Noble House Hotels and Resorts Portfolio
Career Development Opportunities
Pay on demand.
Tuition Reimbursement
GENERAL SUMMARY
The individual will be responsible for Social and Wedding accounts; managing an account base consisting of unsolicited inquiries, repeat/referral business, and appropriate accounts as assigned. Responsible for the sale of the business and assist in servicing the customer needs. Candidates must have open availability including occasional evenings, weekends, and holidays.
ESSENTIAL FUNCTIONS
This position requires careful attention to detail, excellent communication skills, both verbal and written, and the ability to establish strong relationships with clients. Responds to all unsolicited sales inquiries fielding them in a timely manner and avoiding wherever possible the need to call the customer back.
Maintains a 100% achievement of revenue goals on a quarterly basis. Manages wedding & social events with guest room requirements of at least ten (10) rooms on peak per night. Determines the customer’s needs, space availability, event details and food & beverage requirements.
Evaluate profitability, timeliness, and desirability of the business. Negotiate pricing, & aggressively and immediately close the sale. Responsible for maximizing revenues as well as maximizing function space usage and profitability.
Must practice superior sales skills that result in building/maintaining of professional business relations. Must complete outside sales, telephone prospecting, e-blast promotions regularly. The individual must also have a solid knowledge of Delphi and the ability to understand book guidelines, and rate parameters.
Assure coordination of all support service departments (house attendants, banquets, engineering, front office, accounting, housekeeping, communications, etc.) and supervise those departments production of these assigned events. Assure inspection of all event arrangements (set-ups, meals, audio-visual operations, and support services) prior to each event.
Responsible for communication and following through with hotel management and outside vendors to ensure the sale commitment is fulfilled. Distribute written communications detailing the needs of the customer and sales commitment (resumes, event orders, etc.). Responsible for establishing customer relationships that will encourage repeat business.
Maintain knowledge of all Hotel services/features and hours of operation. Maintain complete knowledge in the use of all office equipment, computer and manual systems.
Set up workstation with necessary supplies and resource materials; maintain cleanliness throughout shift. Greet all individuals arriving at offices courteously and assist with their needs.
Maintains up to date files to ensure proper coordination of sales commitment as well as customer needs. Analyze and identify booking trends and patterns to maximize revenue opportunities. Attend and participate in revenue meetings, and other meetings as requested. Act as a liaison with competitors, industry associations, keeping abreast of competitor’s services, facilities, and accounts to ensure the hotel remains in a competitive position.
Prepare contracts, rate proposals and property information databases. Maintain account files including signed contracts with current direct-bill applications. Work with accounts payable to ensure clients on direct billing are paying in a timely manner. Serve as effective liaison between hotel and accounts regarding billing.
Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day. Always maintain positive guest relations. Participate in hotel and departmental functions for clients and Associates.
The position requires professional telephone etiquette; answering phones, ensure messages are detailed, legible and accurate. Adapt and contribute to a positive environment and cooperative spirit with the sales and catering division, as well as participation in hotel and departmental functions for clients and Associates.
NON-ESSENTIAL FUNCTIONS
May perform other related duties as required.
EDUCATION and/or EXPERIENCE
The individual must possess a 2-year degree or related experience preferred. Must have a minimum of three (3) years hotel sales experience. The position requires knowledge of MS Products (Excel/PowerPoint/Word/Outlook), and Delphi.
ORGANIZATIONAL RELATIONSHIPS
Position reports to: Director of Sales and Catering
Position regularly interfaces with: Sales and Catering Department; Hotel Operations
WORKING CONDITIONS
Normal office environment with no extreme exposure to work hazards or environmental concerns.
Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.
