Job Abstract

Who We Serve:

Pacific Clinics serves children, transitional age youth, families, adults, and older adults. We offer a full range of mental and behavioral health services, foster care and social services, housing, continuing adult education and early childhood education programs to Medi-Cal eligible individuals and families. Our diverse staff provides culturally and linguistically relevant services in over 22 languages to our region’s culturally and ethnically diverse populations. We provide services in 18 counties across California.

Who We Are:

Pacific Clinics is California's largest community-based nonprofit provider of behavioral and mental health services and supports. Its team of more than 2,000 employees speak 22 languages and are dedicated to offering hope and unlocking the full potential of individuals and families through culturally responsive, trauma-informed, research-based services for individuals and families from birth to older adults. The agency offers services in 18 counties including Alameda, Contra Costa, Fresno, Kings, Los Angeles, Madera, Orange, Placer, Riverside, Sacramento, San Bernardino, San Francisco, Santa Clara, Solano, Stanislaus, Stockton, Tulare and Ventura.

What We Offer

• Pay Range: $17.32 - $19.12 per hour. Compensation may vary based on skills, experience, education, and location.

• Employee engagement and advocacy opportunities to advance our justice, equity, diversity, and inclusion agenda across our Agency and throughout the communities we serve.

• We Offer Medical, Dental & Vision benefits, retirement options, Flex Spending, EAP, and more!

JOB SUMMARY

Works within the vision, mission, and philosophy of the agency and framework of the Certified Community Behavioral Health Clinic. Under direct supervision, the Peer Partner provides peer-to-peer support and counseling drawing on shared experiences as a peer to validate the consumer’s experience. Provides guidance and encouragement to consumers to take responsibility and actively participate in their own recovery. This position models competency in recovery and serves as a mentor for consumers in a clinic, community, or Wellness Center/Drop-In setting.

RESPONSIBILITIES AND DUTIES

Peer Support

• Assists consumers with creating a Wellness Recovery Action Plan (WRAP) or other recovery plan.

• Provides assistance to consumers in using WRAP or other recovery plan to identify and manage triggers and symptoms that may lead to relapse or crisis.

• Works actively with the program’s other team members to develop strategies for outreach to consumers who tend to isolate themselves.

• Demonstrates an ability to develop respectful interpersonal relationships with consumers while maintaining appropriate boundaries.

• Demonstrates a commitment to consumer choice and empowerment.

• In coordination with a multidisciplinary team, assist consumers in selecting services and/or programs that will be useful in achieving their recovery goals.

• Provides supportive assistance to and the modeling of self-efficacy with the consumer, to help him/her identify, access and effectively utilize the following community resources:

• Assists and supports members with identifying, linking to and appropriately utilizing healthcare resources including the member’s primary care physician as well as specialty care providers, dental care and vision care.

• Assists and supports members with establishing benefits such as Supplemental Security Income (SSI), Medi-Cal and other benefits for which they are eligible.

• Assists and supports members with identifying their housing needs, utilizing housing resources in the community to meet these needs.

• Assists and supports members with linking to and participating in substance abuse services both on-site, if available, as well as in the community.

• Assists and supports members with linking to, utilizing, and overcoming barriers to education and employment services based on their choices.

• Assists consumers in learning social skills and independent living skills that facilitate community integration including budgeting, transportation and grooming and hygiene.

• Supports consumer’s integration into the community through social and recreational activities.

• Develops and facilitates peer support and self-help groups.

• Helps consumers and family members identify, understand and combat stigma and discrimination associated with mental illness and develop strategies to reduce self-stigma.

• Increases awareness and provide linkage to self-help programs and consumer advocacy organizations that promote recovery.

• Encourages and supports members’ skills and talents.

• Exhibits a non-judgmental approach to effective listening maintaining, respectful eye contact and an appropriate level of engagement.

Community-Supports

• Participates in off-site presentations introducing the program to community partners and potential new consumers.

• Drives to appointments with clients and their families or other key contacts as needed

• Supports consumer connection and engagement with community resources and natural supports.

• Assists in the organization and facilitation of youth activities.

• Conduct groups and support peer-led groups, including the Youth Advisory Board.

Administrative

• Maintains billable services consistent with program needs and funding source expectations, through documentation and other required paperwork.

• Attends and participates in trainings including but not limited to:

o Peer advocacy

o Recovery

• Attends and participates in staff meetings on a regular basis to provide input from the consumers' perspective towards program development and staff training.

• Attends and participates in scheduled supervision to provide or receive input towards program development and staff training.

• Reports to work on time and maintains reliable and regular attendance.

• Attends community meetings as requested.

OTHER DUTIES AND RESPONSIBILITIES

1. Practices self-care, remains aware that others may be contending with stress, and treats other with grace.

2. Driving to appointments with clients and their families or other key contacts.

3. Physical interactions with children of variable ages such as but not limited to games, sports, and other activities.

4. Performs other responsibilities, as assigned, to support specific department/business needs.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

MINIMUM EDUCATION AND/OR EXPERIENCE

• High school diploma or GED preferred but is not required.

• Minimum 18 years of age required.

• Flexible work schedule to include occasional evenings, weekends and holidays.

• Must know or quickly acquire extensive knowledge of local community resources.

• Be able to articulate the experience and perspective of a parent, caregiver, relative or youth with complex needs involving mental health, child protective, or probation services.

OTHER SPECIFIC REQUIRMENTS

• Must pass Department of Justice (DOJ), Federal Bureau of Investigations (FBI), and Child Abuse Index Check (CAIC) background clearance.

• Valid California Driver's license with two years' experience driving and clean driving record may be required.

---------------------------------------- ---------------------------

Equal Opportunity Employer

We will consider for employment qualified Applicants with Criminal Histories in a manner consistent with ordinance 184652 Sec.189.04 (a) and San Francisco Police Code, Article 49. Section 4905.