Job Abstract

Our urban oasis, situated at the corner of Hollywood and Highland, is your perfect base for moving and shaking, tinseltown-style. Loews Hollywood Hotel offers you movie-star magic and modern upscale amenities. Welcome to Style and Stature in the Hollywood Hills.

Job Specific

• Maintains current knowledge of all popular alcoholic beverages and cocktail recipes
• Prepares all necessary mixers and garnishes prior to start of service and during shift as needed
• Sets up bar service area with all necessary glassware and supplies prior to start of service "Mis en Place"
• Cleans and restocks glassware throughout shift
• Greets guests in a polite professional manner according to Loews standards
• Determines guests needs and suggestively up-sells beverages so as to enhance the guest experience
• Records all aspects of guest order accurately and enters them into computer
• Prepares alcoholic and non-alcoholic beverages to order upon request
• Serves guests in a polite, professional manner according to Loews Standards
• Monitors guests to prevent over indulgence and ensure safety
• Maintains cleanliness and sanitation of bar service area at all times
• Prepares and presents accurate record of guest charges
• Collects monies due and or applies charges to guest account using POS terminal
• Completes end of shift revenue report and cash deposit
• Inventories all beverages and operating supplies, orders replacement items as needed
• Performs all closing duties, secures all inventory and supplies
• Other duties as assigned

General

• Promotes and applies teamwork skills at all times
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
• Is polite, friendly, and helpful to guests, management and fellow team members
• Executes emergency procedures in accordance with hotel standards
• Complies with required safety regulations and procedures
• Attends appropriate hotel meetings and training sessions
• Maintains cleanliness and excellent condition of equipment and work area
• Complies with hotel standards, policies and rules
• Recycles whenever possible
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards

Qualification Standards

(Skills, Experience, Education, Licenses/Certs)

The individual must possess the following qualifications and be able to explain and demonstrate that s/he can perform the essential functions of the job, with or without reasonable accommodation:

• High School diploma or equivalent
• One + years experience as Bartender in a high volume, upscale Hotel or free standing Lounge environment
• Thorough knowledge of Alcoholic Beverages, Cocktail recipes, preparation methods, glassware, equipment and service
• Certification of training in Responsible Vendor requirements or ability to obtain same
• Exceptional guest service skills
• Basic computer and cash handling skills
• Ability to stand stoop, bend and lift items weighing up to 50 pounds repetitively during entire shift
• Ability to work flexible schedule to include weekends and holidays