Job Abstract

Dealer Technical Representative – Valley City, OH, United States – Hybrid

Come make the world and accelerate your success.

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of more than 50,000 diverse and high-performing professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®.

The Job:  

As a Dealer Technical Representative, you’ll be part of our Outdoor Products Dealer Support Team working as a virtual employee.  The Dealer Technical Representative is responsible for providing technical support to Dealers on all SBD Outdoor Products, including but not limited to: riding lawn mowers, zero turn lawn mowers, walk behind lawn mowers, hand held products, compact tractors, commercial equipment, lithium-ion battery products, utility vehicles, snow blowers, and tillers.? 

The ideal candidate would be a motivated individual that operates with a high degree of professionalism and is willing to be a team player. Our Dealer Service Team is a fast-paced and growing department, which will require an individual with high level critical thinking skills and a willingness to learn new advancing product lines. You’ll get to:  

• Communicate with SBD Outdoor Dealer Network, primarily by phone, in a professional manner? 
• Answer Service Manager and Technician’s questions concerning assembly, operation, repair, warranty, and maintenance related to OPE products
• Answer Dealer questions regarding advanced troubleshooting of mechanical and electrical systems? 
• Assist Dealers in troubleshooting all issues related to any product in the SBD Outdoor line up? 
• Assist Dealer network and Warranty department with identifying warranty defect and analyzing failures? 
• Communicating failures from the dealer network to Quality and Engineering Teams? 
• Document important customer, product, and call type information into CRM while on a call? 
• Utilize and support Continuous Improvement initiatives? 
• Serves as a technical resource to Customer Support Advocates? 
• Participate in product platform review meetings? 
• Assist training and education department with training? 
• Other job duties as assigned?

The Person:  

You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. Wouldn’t it be great if you could do your job and do a world of good?  In fact, you embrace it. You also have:

• High school diploma or an equivalent required?
• Customer Service Experience?
• 3 years of relevant experience?
• EETC certifications are a plus?
• Landscaping or Outdoor Power Equipment experience a plus?
• Ability to read and interpret documents such as service manuals, wiring diagrams and engineering prints associated with outdoor power equipment products? 
• Intermediate computer and keyboarding skills? 
• Knowledge of mechanical and operational theories common to general shop practices? 
• A complete understanding of hydraulic, electrical, engine, and drive systems? 
• Experience with power sport industry and electric power equipment is preferred? 
• Excellent customer service skills including but not limited to being friendly, courteous, and helpful? 
• Ability to defuse complex and escalated customer situations while demonstrating empathy? 
• Ability to communicate professionally and effectively? 
• Experience/Educational Requirements:? 

The Details:

You’ll receive a competitive salary and a great benefits plan including:

• Medical, dental, life, vision, wellness program, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement.
• Discounts on Stanley Black & Decker tools and other partner programs.

And More:

We want our company to be a place you’ll want to be – and stay. Being part of our team means you’ll get to:

• Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.

• Learn: Have access to a wealth of learning resources, including our Lean Academy, Coursera®, and online university.
• Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for diversity, equity, and inclusion.
• Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.

What’s more, you’ll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world. We’re more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We’re visionaries and innovators. As successful as we’ve been in the past, we have so much further to go. That’s where you come in. Join us!
#LI-CE1 #LI-Hybrid

All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status, or any other protected characteristic.

We Don’t Just Build The World, We Build Innovative Technology Too.

Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are 

We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company. 

Benefits & Perks

You’ll get a competitive salary and a comprehensive benefits plan that includes medical, dental, life, vision, wellness program, disability, retirement benefits, Employee Stock Purchase Plan, Paid Time Off, including paid vacation, holidays & personal days, and tuition reimbursement. And, of course, discounts on Stanley Black & Decker tools and products and well as discount programs for many other vendors and partners.

What You’ll Also Get

Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.

Learning & Development: 
Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

Diverse & Inclusive Culture:
We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.

Purpose-Driven Company:
You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.

EEO Statement:
All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic.

If you require reasonable accommodation to complete an application or access our website, please contact us at (860) 827-3923 or at accommodations@sbdinc.com.  Due to volume, we cannot respond to unrelated inquiries about the status of a completed application or resetting an account password.

Know Your Rights: Workplace discrimination is illegal (eeoc.gov)